We are looking for an experienced IT Infrastructure professional to join a dynamic IT team supporting enterprise workplace technologies, infrastructure, and end-user services.

This role is responsible for delivering L2 technical support, managing workplace environments, and supporting network and communication infrastructure. You will play a key role in ensuring reliable, secure, and high-performing IT services while acting as a technical escalation point for complex incidents

Key Responsibilities

Lead and coordinate second-line (Level 2) IT support activities.
Act as the escalation point for complex technical issues raised by first-line support teams.
Troubleshoot and resolve incidents within agreed SLAs and operational priorities.
Provide technical mentoring and guidance to support teams.
Own and maintain the end-user workplace environment, ensuring reliability, performance, and usability.
Manage workplace security standards and support compliance requirements.
Oversee IT asset lifecycle management, including device deployment, configuration, upgrades, inventory tracking, and decommissioning.
Support and maintain core IT infrastructure, including LAN, WAN, Wi-Fi, and telephony systems.
Monitor infrastructure performance and proactively identify and resolve issues.
Assist with infrastructure upgrades, deployments, and technology changes in collaboration with wider IT teams.
Maintain accurate technical documentation, procedures, and configuration records.
Promote process standardisation, knowledge sharing, and operational best practices.

Requirements

Around 3-5 years’ experience in IT support, systems administration, or infrastructure support roles.
Solid knowledge of Microsoft 365, endpoint/device management, networking (LAN/WAN/Wi-Fi), and telephony solutions.
Strong troubleshooting expertise across Windows environments and end-user technologies.
Exposure to scripting or automation technologies is beneficial.
Excellent communication, problem-solving, and customer service skills.

Education and Experience

Diploma /Degree in s related field.
Experience within large corporate or enterprise environments is considered an advantage.
ITIL, CCNA, and MCSA certifications are a plus.

Benefits

Health & Life Insurance
Study leave and sponsored training.
In-office Gym & Canteen Facilities
Summer Hours
Children sick leave and extended parental leave.

About Us
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

IT Infrastructure Support Engineer

Job Description