Our client is looking to onboard a Front Office Clerk to deliver comprehensive reception, clerical, and secretarial support to ensure the efficient operation of the Office. This role serves as the initial point of contact for clients, maintains administrative alignment for the internal teams and actively manages caseload tracking, documentation, and compliance across physical and digital systems.

Responsibilities

Serve as the primary point of contact for visitors and callers, providing courteous, professional assistance, managing incoming correspondence, and handling occasional public relations tasks
Provide direct secretarial assistance to internal teams and departments in drafting, formatting, and finalizing official reports, correspondence, and documentation
Maintain structured physical and digital case records within the Case Management System, ensuring accurate indexing, file synchronisation, and strict numbering compliance
Monitor case aging, pending feedback, and deadlines, identify and resolve dormant files, and proactively escalate urgent matters to the related department
Generate periodic caseload analytics and tracking reports highlighting approaching deadlines, overdue actions, and operational bottlenecks
Produce faithful translations of correspondence in either Maltese or English and transcribe recorded meetings under strict data confidentiality

Requirements

Proficiency in Maltese & English, both written and verbal
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and experience managing digital records or Case Management Systems
Exceptional attention to detail, strong case-tracking skills, and the ability to prioritize and multitask independently under strict deadlines
High degree of discretion, confidentiality, and integrity when dealing with sensitive matters and grievances
Professional phone etiquette, patience, sound judgment, and a collaborative mindset

Benefits

Health Insurance

About Us

Konnekt:

Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.

At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.

Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Front Office Clerk

Job Description