Job Description

The Chief Corporate Services Officer [CCSO] is responsible for the administrative and corporate services of the Malta Development Bank (MDB) in accordance with the principles and guidelines laid down by the Board of Directors. The CCSO is responsible for effectively managing the internal operations of the Bank.

The position reports to the Chief Executive Officer (CEO). The Human Resources, Administration and Procurement and Records Management functions all report to the CCSO.

Principal Responsibilities

The role of the CCSO is instrumental in facilitating the effective operations of the MDB and is charged with (a) developing, implementing, and managing the Bank’s key corporate services, (b) defining and collating all management reporting information for the CEO, the Chairperson and the Board of Directors.

This role is also responsible for the effective management and oversight the core administrative functions of the MDB encompassing Human Resources, Procurement, Records and Archives Management, Premises, Facilities Management and Administration. In addition, this role will spearhead the MDB’s Environmental, Social, and Governance (ESG) strategy, ensuring its alignment with the Bank’s core principles.

Essential Functions

The Chief Corporate Services Officer shall:

· Maintain accurate consolidated information on key aspects of the MDB’s operations for the Units under the responsibility of the CCSO, both under execution and in development, including: project processing and delivery schedules, resource allocations and usage, and all other operations-level performance benchmarks.

· Identify issues relating to Human Resources and Administration for senior management attention and provide analysis and recommendations as appropriate.

· Foster a positive and inclusive work environment, and effectively manage employee relations to maintain a high level of employee engagement and satisfaction by leading the Human Resources function, from recruitment and selection to training and development, performance management, and employee relations. Furthermore, ensure compliance with all relevant employment laws and regulations.

· Establish and maintain a comprehensive records management system that ensures the proper creation, storage, retrieval, and disposal of all the MDB records, both physical and electronic whilst ensuring compliance with relevant records management legislation and regulations. Ensure that records retention schedules are periodically updated supported by training and guidance to staff on best practices to ensure the proper security and confidentiality of all organisational records.

· Oversee all administrative functions within the Bank, with a particular focus on facilities management. This includes managing office space, overseeing building maintenance and repairs, and ensuring the safety and security of the workplace.

· Developing and implementing a robust procurement strategy that ensures the efficient and cost-effective acquisition of goods and services. This will involve overseeing all procurement activities, including tendering, contract negotiation, and supplier management. In doing so the CCSO shall ensure compliance with all relevant procurement laws and regulations, build strong relationships with key suppliers, and identify and mitigate procurement risks.

· Develop, implement, and manage comprehensive policies and procedures across all business domains under his/her responsibility. These policies and procedures shall focus on an employee-oriented, high-performance culture that emphasises quality, productivity, high standards, and integrity while ensuring efficient and effective operations.

· Establish and maintain an effective ESG governance framework, overseeing the implementation of ESG policies and procedures, and ensuring continuous improvement in ESG performance. This may involve monitoring and evaluating the effectiveness of ESG initiatives, staying informed about evolving ESG regulations and best practices, and championing the adoption of innovative solutions to address ESG challenges.

· Develop and execute the MDB’s ESG strategy. This may include conducting assessments to identify key ESG issues, setting measurable ESG targets, and integrating ESG considerations into all aspects of business operations. Prepare annual ESG reports, ensuring transparent reporting to stakeholders, and developing effective communication channels to engage customers, and the public on ESG issues.

· Lead the preparation of consolidated, strategically driven and coordinated annual operations plan on the basis of the business plans and other relevant inputs from all the business lines within the MDB. Ensure systematic internal review of the MDB’s operations to assure alignment with the MDB’s strategic objectives, quality standards, readiness, and compliance with Bank policies.

· Raise proposals for enhancement of operational efficiency and other policy-related proposals and provide the CEO, the Chairperson and Board of Directors with concise briefs of these proposals.

· Keep regular liaison with all other business functions in particular, Finance and Accounting and with Information Technology in connection with administrative issues in order to ensure the on-going smooth and efficient operations of the Bank.

· Produce and/or coordinate analysis and briefing material and provide the CEO, the Chairperson and the Board of Directors with analysis and recommendations to allow policy-level guidance and decision-making on organisational and operational issues and human resources policy matters on both a systematic and on an ad hoc basis.

· Ensure effective communication within the organisation of decisions by the CEO, the Chairperson and the Board of Directors, and track the effective implementation of such decisions.

· Oversee the budgets of the Units under the responsibility of the CCS to ensure that these Units operate within their respective annual allocations as part of the overall consolidated budget approved for the whole Bank.

· Develop an appropriate disaster recovery plan.

Management Skills

· Credible capable individual with strong influencing skills and an enterprise orientation, instilling a corporate culture among staff to act in the best interests of the organisation.

· A strong enterprise-manager capable of seeing issues across departments and enabling mutually beneficial solutions and negotiations.

· A good people-manager able to get the best out of staff across their various areas of responsibility.

· A solid project-manager able to ensure that work gets done within agreed timeframes and budgets.

Team Leadership

· Excellent leadership, communication, and interpersonal skills.

· Ability to properly interpret, apply and make decisions in accordance with the relevant policies.

· High integrity and excellent judgment.

· An ability to generate trust and build alliances with co-workers.

· Ability to work well with the existing management team by being a good listener, a team builder, and an articulate advocate of the enterprise point of view.

Candidate Profile

An experienced executive level performer with experience in Corporate Services having strong project management and planning capabilities. The individual must be able to demonstrate a strong results orientation and manage multiple simultaneous deliverables and priorities effectively and efficiently.

Knowledge & Experience Required

· Mandatory postgraduate degree in Business Administration, Public Administration, or a relevant field.

· At least five (5) years of experience in a similar role, preferably within a Financial Services environment.

· Given the increasing importance of ESG, experience in developing and implementing ESG strategies within a corporate environment would be highly advantageous.

· Proven leadership and management skills, including the ability to lead and motivate teams, build strong relationships, and effectively communicate with stakeholders at all levels.

· Strong analytical and strategic thinking skills, with the ability to develop and implement long-term strategies that align with organisational goals.

· Experience in managing organisational change and driving process improvement initiatives.

· Ability to manage heavy workloads as well as multiple, simultaneous, and shifting demands, priorities, and deadlines.

· Strong communication (oral and written), with proven report writing skills.

Data Protection

The MDB shall process information provided by candidates solely for the purpose of this vacancy. In the event of unsuccessful applications, the Bank may keep applicants’ personal data on file for a period up to six months following the date that the post applied for was filled. Applicants’ information will only be used to identify any future employment opportunities within the MDB for which applicants may be suited. Applicants are free to withdraw their application and their consent to the retention of their personal data, at any time. For further information, please read the MDB’s privacy notice which can be found on the Bank’s website (Privacy Notice).

Chief Corporate Services Officer - Jobsplus Permit Number 575/2026

Job Description