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POSITION SUMMARY

Be at the core of critical IT operations. As a Second Level IT Support Specialist, you'll play a key role in maintaining and securing infrastructure, ensuring systems run smoothly, and resolving complex technical issues across the organisation. This role requires strong technical expertise, a proactive mindset, and the ability to respond quickly in high-pressure situations.

KEY RESPONSIBILITIES

Provide second-line support for infrastructure and IT systems
Install, maintain, and support servers, networks, virtualisation, and storage systems
Manage and support IT security tools (endpoints, firewalls, intrusion systems)
Monitor systems and act proactively on alerts and incidents
Respond rapidly to critical system alarms and outages
Provide on-call remote support for emergencies

PROFILE

Certifications such as CCNA and Microsoft (Windows Server) preferred
Experience with VMware, shared storage, and Office 365
Basic PowerShell scripting knowledge
Strong analytical troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Minimum 3 years' hands-on IT support experience (networks, servers, Wi-Fi)
Good English communication skills
Willingness to travel for onsite work

Information Technology Executive

Job Description