Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as an English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices.

Who and what we are after?

Language proficiency: native or close to native level of English, both spoken and written
To have keen interest in the psychology of addiction, regulatory and compliance knowledge
Ability to listen effectively and understand others, empathy
Willingness to learn and strive to improve
Willingness to learn and strive to improve business operations
Positive mindset and a flexible approach
Ability to work well in a Team
Have analytical thinking with excellent attention to detail
Ability to work in a fast-paced, dynamic environment

A taste of what you’ll do

As an English-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.

Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required

Employee benefits

Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
And much more – see for yourself!

Apply today and be part of our success story!

Our recruitment process

Interview with our TA Specialist
Online assessment
Interview with the hiring manager

Meet all the eligible criteria? Apply today and join the Immense Group team.

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Safer Gambling Analyst (English Speaking)

Job Description