Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about operational excellence, quality assurance, and continuous improvement, bold in your approach, and act with integrity, we'd love for you to join our team as a Product Operations QA Coordinator.

The role combines operational quality assurance with process evaluation, documentation, continuous improvement and support for automation initiatives. Working closely with Product Operations and cross-functional stakeholders, the Product Operations QA Coordinator identifies quality trends, recommends process improvements, owns operational documentation and helps implement scalable QA solutions to improve operational efficiency, consistency and quality.

The role acts as the custodian of Product Operations standards, ensuring processes are clearly documented, consistently followed and continuously improved.

A taste of what you’ll do

Perform quality checks on game releases, promotions, rewards, certifications and other Product Operations activities.
Make sure all work is completed correctly and follows company procedures and regulatory requirements.
Identify quality issues, operational risks and process gaps, recommending and supporting appropriate corrective actions.
Review quality results and suggest ways to improve accuracy, consistency and efficiency.
Own the creation, maintenance and continuous improvement of Product Operations documentation, including standard operating procedures (SOPs), process maps, work instructions, checklists and operational standards.
Make sure all documentation is accurate and up to date.
Support testing, release checks and audit activities.
Prepare reports on QA performance and highlight any recurring issues or trends.
Support the implementation and adoption of automation and AI tools to improve operational efficiency, reduce manual work and enhance quality assurance processes.
Work closely with Product Operations, Compliance, Development, CRM, Customer Operations and other teams to maintain high quality standards.
Help prepare training materials and support the onboarding of new team members.
Take part in projects that improve Product Operations processes and ways of working.
Perform any other tasks or responsibilities related to the role.

Who and what we are after?

Minimum of 3 years experience in a Quality Assurance, Product Operations or similar operational role, preferably within the iGaming industry.
Experience performing structured QA reviews and operational evaluations.
Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
Excellent attention to detail and organizational skills.
Experience creating, documenting and continuously improving operational processes, SOPs, process maps and knowledge bases.
Experience supporting process improvement and operational change initiatives.
Comfortable working with reporting, operational metrics and data analysis.
Interest in automation and AI-enabled operational processes.
Excellent communication and stakeholder management skills.
Strong sense of ownership, accountability and continuous improvement.
Ability to manage multiple priorities while maintaining high quality standards.

Employee benefits

Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch

prepared everyday in our penthouse kitchen – you can save up to €3,000 a year

Birthday leave – as we want you to celebrate your day
Performance bonus - based on your individual performance
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation

Please take the time to read our Candidate prior to clicking ‘apply’.

Product Operations QA Coordinator

Job Description