Job Summary

The Supervisor is responsible for overseeing the daily operations of the specific entity assigned within the healthcare facility. This role includes managing staff, ensuring compliance with healthcare regulations, and maintaining high standards of patient care and service.

Key Responsibilities

Staff Management:

Supervise and support staff members, including scheduling, assigning tasks, and monitoring performance.

Conduct regular staff meetings and assist in providing and development opportunities.
Address and resolve staff issues and conflicts in a timely and effective manner.
Patient Care:

Ensure that all patients receive high-quality care and that their needs are met promptly and efficiently.

Monitor employees' activities while performing duty and intervene when necessary to maintain standards of care.
Work collaboratively with healthcare providers.
Regulatory Compliance:

Ensure compliance with all relevant healthcare regulations, policies, and standards.

Prepare for and participate in internal and external audits and inspections.
Maintain accurate and up-to-date records in relation to employees’ documents, including and not limited to leave requests, sick register, etc.
Operational Management:

Oversee the day-to-day operations of the department, including resource allocation.

Quality Improvement:

Assist in identifying areas for improvement in patient care and department operations.

Communication and Collaboration:

Foster a positive and collaborative work environment.

Serve as a liaison between staff, management, and other departments within the facility.
Communicate effectively.
Support to Other Departments:

Assist various departments with clerical tasks and special projects as needed.

Provide administrative support during peak periods or absences.
Additional Duties:

Perform other duties as assigned by the Operations Manager.

Work Environment

The role involves working in an office / entity setting.
Must adhere to strict deadlines and handle confidential information responsibly.

Operations Supervisor

Job Description