The Cave Malta is a premium indoor golf venue in St Julian’s, offering a modern and social golf experience powered by TrackMan technology.

We are looking for a friendly, organised and proactive Guest Experience and Operations Associate to join our team on a full-time basis. This is a varied role combining customer service, day-to-day venue operations, administration and social media.

Key Responsibilities

Welcome guests and provide a friendly, professional customer experience.
Manage bookings, customer enquiries, payments and general reception duties.
Assist customers with our TrackMan golf simulators and ensure they are comfortable using the equipment.
Prepare the venue for customers and help ensure all areas are clean, organised and presentable throughout the day.
Serve drinks and refreshments and assist with the day-to-day operation of the bar area.
Handle incoming enquiries via phone, email, WhatsApp and social media.
Support memberships, events, corporate bookings and other customer activities.
Monitor basic stock levels and assist with ordering and receiving supplies when required.
Support management with general administrative and operational tasks.
Help create a welcoming, social and high-quality atmosphere for all guests.

About You

We are looking for someone who is:

Friendly, outgoing and comfortable interacting with customers.
Reliable, responsible and able to work independently.
Organised and attentive to detail.
Comfortable using computers, booking systems and social media.
Fluent in English.
Flexible regarding working hours, including some evenings and weekends.
Interested in hospitality, customer service, golf or sports.

Previous experience in hospitality, customer service or a similar role is an advantage, but the right attitude and personality are equally important. Golf experience is not required, as training will be provided.

What We Offer

Full-time employment in a new and modern indoor golf venue in St Julian’s.
€20,000 gross annual salary.
Training on TrackMan technology and our booking and operating systems.
A varied role with the opportunity to take on more responsibility as the business grows.
A relaxed, social and international working environment.

If you enjoy working with people and would like to be part of building a new hospitality and sports concept in Malta, we would love to hear from you.

Guest Experience & Operations Associate

Job Description