Muscats Motors Ltd specialises in Automotive and has an opportunity for an Aftersales Receptionist to join our team. This position is on full-time basis.

Overall Purpose

The receptionist is responsible to attend the reception and the showroom area at all times and be the first point of contact to clients.

Main Duties & Responsibilities

Keep the reception area and showroom in good order at all times
Meet and greet walk-in customers, keep them occupied until the next sales executive is available and make them feel comfortable by giving them the best customer experience
Answer all incoming calls in a courteous manner and re-direct to responsible person as needed
Manage the Muscats Motors inbox and respond accordingly within four (4) hours as to abide with the franchise standards
Provide essential information about models and starting prices to prospective clients
Fill in marketing surveys, test drive logs and follow ups
Assist in the checking of documents and contracts, compile reports and prepare necessary documentation for the sales executive.
Update stock, promote and sell accessories and branded goods
Keep stationery promotional material up to date and in accordance with the Franchise Standards (such as brochures, leaflets, business cards, etc)
Report any maintenance matters and if not resolved, report to her superior immediately
Carry out any other clerical duties as required by the company from time to time
Adhere strictly to Health and safety regulations and company policies together with Franchise standard requirements

Skills

Excellent Communication

Teamwork

Active Listening

Speaking

Service Orientation

Qualifications and Experience

Fluency in Maltese and English is a must

O’ Level standard of education

Computer Literate

Previous experience in a similar post or similar

Aftersales Receptionist

Job Description