This position is responsible for the ongoing management of key aspects within the Quality department and works with the Quality Manager in the continued implementation and improvements of the Quality Management System across the company.

Main Responsibilities

Be a point of reference in the company and champion the quality and improvement ethos.
Participate in the ongoing implementation and management of the Quality Management System, ISO 9001:2015
Undertake investigation of complaints and ensure the process including completion of relevant documentation is followed in line with the Standard Operating Procedure. This will require communication with company teams both at Head Office, Regional Offices and remote sites and clinics.
Conduct investigations of incidents, including Root Cause Analysis and ensure the process including completion of relevant documentation is followed in line with the Standard Operating Procedure. This will require communication with company teams both at Head Office, Regional Offices and remote sites and clinics.
Manage the Internal audit plan and undertake internal audits of the Quality Management system, completing relevant documentation. Prepare data for external audits
To work with the Quality Manager in the achievement of KPIs for the department and support Heads of Departments in the creation and presentation of their departmental KPI’s.
Participate in risk management activities.
Ensure that the documents for which the quality department are responsible are up to date. Undertake actions to create, review and amend such documents. Ensure company staff conform to the procedures associated with Document Control and support staff in the development of policies and procedures.
Ensure any databases or electronic systems within the department are kept up to date.
Prepare monthly, quarterly and annual reports for Medilink management and for Medilink clients.
Provide training as part of the Induction and ongoing training of staff members of relevant topics related to Quality.
Contribute to the administrative function of the department, including taking notes at meetings when required.
To adhere to and follow company policies and procedures, identifying new procedures which need to be set, or changes required to existing procedures and following up until proper implementation and execution,
Perform other duties as may be required from time to time for the proper operation of the business within the limit of the Individual’s capabilities.
Preserving, protecting and promoting Medilink’s values and culture.
Adhere to all Medilink HSSE procedures and help promote a proper safety culture within the company.

Requirements

Strong written and verbal communication skills in English, including highly developed writing skills and writing for education.
Excellent knowledge in Microsoft office; Word and excel.
Excellent communicator and good interpersonal skills.
Have discretion and professional demeanour.
Demonstrates effective problem solving skills.
Ability to work in a team and individually.
Attention to detail and focus oriented.
Leadership skills.
Good organisational skills and ability to prioritise the workload.
Time management skills.
Takes ownership of assignments.
Good geographical knowledge and knowledge of current affairs.

Experience

Knowledge and experience of Quality management and governance.
Previous experience of investigative activities, including Root Cause Analysis and able to gather and assimilate information.
Previous experience in audit and application to practice.
Ideally previous experience in risk management and its application to practice.
Ideally previous knowledge and experience of ISO 9001 certification.

Qualifications

Ideally holding a bachelors degree or higher in Clinical or related field
Ideally ISO9001:2015 Lead Auditor certificate

Languages:

English – proficiency in reading, writing and speaking
Maltese Speaker - ideal
Arabic Speaker - ideal
French Speaker - ideal
Portuguese Speaker - ideal
Spanish Speaker - idea

Salary: €28,000-35,000 per year

Quality Officer

Job Description