IT Systems Engineer

Salary Package: €38,000 to €42,000

Hybrid Working Arrangement

About Our Client

Heroix is collaborating with an established organisation in the ICT and technology solutions sector. Our Client develops secure, forward-looking digital solutions that enable businesses across different industries to strengthen efficiency and respond effectively to changing technology needs.

Role Overview

The IT Systems Engineer will join a specialist technical team responsible for maintaining and supporting modern IT environments. The role covers cloud-based and locally hosted systems, technical fault resolution, platform monitoring and customer assistance across a varied technology portfolio.

Key Responsibilities

Infrastructure Support: Assist with the operation and upkeep of technology environments incorporating cloud services, local systems and combined deployment models.
Technical Troubleshooting: Investigate faults affecting servers, networks, user access, cloud services and related enterprise systems, applying suitable corrective action.
System Monitoring: Carry out scheduled inspections and maintenance activities to identify potential concerns, improve stability and minimise service disruption.
Customer Assistance: Respond to technical requests, explain solutions clearly and help customers use supported systems effectively.
Technical Records: Prepare accurate documentation covering system configurations, completed implementations, support cases and relevant operating procedures.
Professional Learning: Take part in technical courses and certification pathways to expand knowledge of current and emerging infrastructure technologies.

Qualifications, Skills and Attributes

Education: A diploma or degree in Information Technology, Computer Science, Communications and Computer Engineering or a comparable discipline would be preferred. Recognised professional IT credentials may also be accepted.
Experience: At least 2 years of relevant experience within systems engineering, IT infrastructure, cloud services or technical support is required.
Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
Communication Skills: The ability to explain technical matters clearly, prepare well-structured records and communicate professionally with customers and colleagues.
Interpersonal Skills: A cooperative and customer-oriented approach, with the ability to contribute effectively as part of a busy technical team.
Technical Skills: Practical knowledge of technologies such as Microsoft Azure, Microsoft 365, Windows Server and Oracle Cloud Infrastructure, together with familiarity with enterprise systems and blended cloud environments.
Professional Certifications: Credentials issued by Microsoft, Oracle, HPE, VMware or another recognised technology provider would be considered beneficial.
Organisation: The ability to manage several technical requests, maintain accurate documentation and complete scheduled work within agreed timeframes.
Self-Motivated: A proactive interest in developing technical expertise, supported by the independence to progress assignments with limited supervision.
Problem-Solving: Strong diagnostic and analytical ability, with a structured approach to identifying the source of technical issues and implementing suitable resolutions.

What's on Offer

Compensation: A competitive salary together with a performance-related bonus.
Working Hours: A flexible hybrid arrangement offering a combination of remote and office-based work.
Other Benefits: Health insurance, a mobile allowance, regular team activities and access to advanced cloud and enterprise technologies within a diverse and multicultural workplace.
Training Opportunities: Continued learning through technical development programmes and support towards relevant professional certifications.
Career Development: Opportunities to expand your expertise and progress professionally within a growing technology business.

What Heroix Offers

Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
CV Review: Receive candid and constructive feedback to enhance your CV.
Interview Planning: Get personalised preparation sessions prior to your interviews.
Cultural Fit Assessment: Understand the Company's culture to ensure it is the right environment for you.
Long Term: Gain insights into the role and the Company for a long-term, stable career move.
Exclusive Opportunities: Access a broader range of job opportunities.
Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

Follow Heroix on our social media channels to be the first to know about our exclusive job offers:

LinkedIn
WhatsApp
Facebook

Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025

IT Systems Engineer

Job Description