The Resident Appointment Assistant is responsible for accompanying residents to scheduled hospital, clinic, and other healthcare appointments. The role aims to ensure residents are safe, comfortable, well supported, and represented professionally throughout their appointment, while maintaining effective communication with the Home and healthcare providers.

Main Responsibilities:

Accompany residents to hospital, outpatient, clinic, GP, and other healthcare appointments as assigned.
Ensure residents arrive at appointments on time.
Assist residents with boarding and exiting transport safely.
Provide reassurance, companionship, and emotional support throughout the appointment.
Remain with the resident for the duration of the appointment unless otherwise instructed by clinical staff or by the home management / senior carers.
Communicate respectfully and professionally with healthcare professionals, residents, and relatives.
Collect appointment documentation, prescriptions, follow-up appointments, referrals, and discharge notes where applicable.
Immediately relay important information received during appointments to the Nurse Manager or nurse on duty.
Ensure all documents received are handed over promptly upon returning to the Home.
Report any incidents, concerns, delays, or changes to the appropriate manager.
Maintain the dignity, privacy, and confidentiality of all residents at all times, including when handling residents’ medical and personal documentation.
Follow all safeguarding, infection prevention, health and safety, and data protection procedures.
Represent the Home professionally when attending external healthcare facilities.
Perform any other duties related to resident appointments as reasonably assigned.

Qualifications and Skills:

Excellent communication and interpersonal skills.
Patient, compassionate, and respectful attitude towards older persons.
Reliable, punctual, and well organised.
Able to remain calm in stressful situations.
Good command of spoken and written English.
Able to maintain confidentiality.
Flexible to work according to appointment schedules.

Working Hours:

Part-time casual basis, based on operational requirements and appointment schedules.
Working hours may vary depending on appointment times and hospital waiting times.

Resident Appointment Assistant

Job Description