Join our team and be part of creating exceptional experiences!

We are looking for an organised, proactive, and customer-focused Reservations and Events Coordinator to join our team at Palazzo Parisio.

The successful candidate will be responsible for managing wedding and corporate event reservations, handling a substantial volume of customer enquiries across multiple communication channels, and coordinating bookings related to tours and venue experiences.

Key Responsibilities

Wedding and corporate reservations: Handle enquiries, prepare quotations, follow up with prospective clients, manage bookings, and coordinate reservation details for weddings, corporate events, and other functions.
Customer enquiries and communication: Respond promptly and professionally to a high volume of enquiries via email, telephone, and online calls, providing accurate information and ensuring excellent customer service.
Tour bookings: Manage and coordinate all tour-related bookings, availability, schedules, and customer requests.
Booking administration: Maintain accurate reservation records, update booking systems, manage calendars, and ensure all details are properly documented.
Client follow-ups: Follow up on outstanding enquiries, quotations, and pending confirmations, helping convert potential bookings into confirmed reservations.
Internal coordination: Liaise with the relevant teams to ensure smooth communication and the successful delivery of events, tours, and other bookings.
Problem solving: Handle changes, special requests, and booking-related issues efficiently and professionally.

The Ideal Candidate

Must be based in Malta.
Excellent written and verbal communication skills.
Strong organisational and multitasking abilities.
Comfortable managing a high volume of enquiries and bookings simultaneously.
Professional telephone manner and confidence in conducting online calls.
Excellent attention to detail and good administrative skills.
Proficient in email, Microsoft Office, and online booking systems.
A customer-oriented approach, with the ability to remain calm and efficient in a busy environment.
Previous experience in reservations, hospitality, events, tourism, or customer service will be considered an asset.

Reservations & Events Coordinator

Job Description