Company Description

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious - we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we're looking for a Customer Service Specialist - German Speaking (m/f/x) to join the team!

Job Description

As a Customer Service Specialist - German Speaking (m/f/x/), you step beyond traditional support and take ownership of quality, performance, and continuous improvement across our Customer Operations. You’ll play a key role in elevating how we serve customers by driving excellence, coaching teams, and optimising processes. Working closely with stakeholders, you’ll turn insights into action and ensure our service stays fast, efficient, and customer-focused. This role gives you the chance to influence how we operate day-to-day while developing both people and performance. If you thrive in a dynamic environment and love making an impact, this is your pitch.

Your Playing Field

You drive service quality and operational excellence, ensuring every customer interaction meets our high standards.
You act as an operational lead during shifts, proactively managing KPIs, service levels, and queue performance to hit business targets.
You lead training and coaching sessions, helping agents raise their game and build lasting expertise.
You identify and implement process improvements that boost efficiency and consistency.
You support workforce planning and readiness, ensuring seamless service delivery at all times.
You use your analytical mindset to turn data into insights and actionable solutions.
You build and maintain clear documentation, standards, and best practices that support team success.
You partner with stakeholders to create sustainable improvements for both customers and agents.

Qualifications

Customer Experience. Proven background in customer service, ideally within the iGaming industry.
German Language. Native-level German with fluent English communication skills.
Coaching Skills. Experience in training, coaching, quality management, or workforce management.
Analytical Thinking. Strong problem-solving skills with a structured and solution-oriented approach.
Ownership Mindset. Proactive attitude with high accountability and hands-on execution.
Stakeholder Skills. Ability to collaborate effectively and manage cross-functional relationships.
Improvement Focus. Passion for continuous improvement and delivering exceptional customer experiences.
Flexibility. Willingness to work a 5-out-of-7-day roster, including weekends and shifting schedules.

Additional Information

This is how we score with you:

Established International Group. We have a solid foundation on which to grow.
Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
Relocation Support. To make your move to Malta as smooth as possible.
Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking.
On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan.
Gym Allowance. Because we love Sports!
Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you? Apply now and join our winning team!

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!