Oxford House, synonymous with the import and retail of home appliances, kitchens, home furniture, bedding and office solutions, is seeking to recruit a Home Appliances Installer to join its Home Appliances Aftersales team.

Reporting to the Head of Service Operations, the Home Appliances Installer will approach tasks methodically and will be capable of diagnosing and resolving issues efficiently. This role involves the installation, maintenance, and repair of home appliances while ensuring excellent customer service.

Key Responsibilities

Diagnose, troubleshoot, and repair malfunctioning home appliances such as washing machines, dishwashers, and cooking equipment.
Carry out installations and commissioning of new home appliances in line with warranty and manufacturer guidelines.
Order required spare parts, monitor and follow up on orders, and ensure timely completion of repairs.
Provide clear guidance and support to customers, ensuring they understand how to operate and maintain their appliances effectively.
Maintain accurate service records and documentation for all installations and repairs.
Ensure compliance with safety standards, company policies, and manufacturer specifications.
To maintain full responsibility of tools assigned for the purpose of meeting job exigencies.
To maintain full responsibility when driving company vehicles, fulfilling all legal traffic code obligations, undertaking also the responsibility of points and fines imposed when in breach together with any costs in relation to insurance excess.

Requirements

Proven experience in appliance installation, repair, or a similar technical role.
Strong troubleshooting and analytical skills with a methodical approach to problem-solving.
Good communication and customer service skills.
Ability to work independently and manage time effectively.
Basic knowledge of electrical and mechanical systems.
Valid driving license.

Working Conditions

Field-based role involving travel to client locations.
Physical work including lifting and assembling appliances.
May require flexible working hours depending on client schedules.

What we Offer

Competitive remuneration.
Excellent career prospects.
A diverse team environment.

Home Appliances Installer

Job Description