Position Overview

A skilled and detail-oriented Technician is sought to diagnose, repair, configure, test, and support a broad range of technology products. The role requires strong troubleshooting abilities, practical technical knowledge, and the ability to complete standard repairs independently while maintaining consistent quality and accurate documentation.

Key Responsibilities

The selected candidate will diagnose hardware, software, performance, connectivity, and configuration faults using structured troubleshooting techniques, identifying root causes wherever reasonably possible.

The role includes carrying out repairs, component replacements, upgrades, device setup and configuration, and final functional testing to ensure equipment is safe and ready for customer handover.

Responsibilities cover a broad range of technology, including smartphones, tablets, wearables, robotic cleaning devices, desktops, gaming PCs, laptops, routers, Wi-Fi and mesh systems, smart-home products, printers, NAS devices, and other connected equipment.

The Technician will perform common component repairs involving screens, batteries, charging systems, cameras, sensors, motors, brushes, docking systems, storage, RAM, and other components where appropriately trained.

The candidate will also build, configure, upgrade, and troubleshoot computer systems while diagnosing common CPU, GPU, memory, storage, power, firmware, thermal, and peripheral issues. Support for Apple products and the iOS, macOS, and iPadOS ecosystems will also form part of the role within demonstrated competence.

Responsibilities further include assessing repair risks, maintaining accurate records of diagnoses, parts used, work completed and test results, managing assigned workloads, following warranty and supplier-return procedures, and escalating complex or high-risk cases appropriately.

The candidate will provide clear technical guidance to retail, customer-care, and other internal teams, support junior technical colleagues when required, and contribute to identifying recurring faults and opportunities for process and quality improvements.

Requirements

Candidates should have 2–3 years of experience in device repair, computer support, electronics, technical retail, or a comparable technical environment, together with secondary education or higher.

Applicants should demonstrate practical experience in completing standard technical repairs and diagnostics independently and to a consistent quality standard.

The ideal candidate should possess strong troubleshooting and problem-solving abilities, attention to detail, good organisational skills, and the ability to communicate technical findings clearly to both technical and non-technical colleagues.

A responsible approach to customer-owned equipment, data, batteries, components, tools, and repair procedures is essential.

Career Opportunity

This position offers extensive hands-on experience across device repair, computer hardware, electronics, connected technology, diagnostics, technical support, and customer-facing technical guidance. It provides an opportunity to broaden technical expertise while contributing to repair quality, knowledge sharing, and continuous improvement within a professional technology environment.

Technician

Job Description