We are looking to recruit Customer Support Agents to join our team on a full-time basis.

We believe in providing an excellent, efficient, and high-level customer service experience to our customers. Customer support handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.

Key Role Responsibilities:

Reply to emails, and web chats in a professional manner;

Strive for first contact resolution;

Offer exceptional and proactive Customer support, which exceeds all customer expectations and seize opportunities to upsell products including Bitcoin when they arise;

Provide helpful Customer Support by identifying customer needs, resolving customer concerns;

Be knowledgeable in all necessary areas regarding the business and its products;

Ensure processing of email and chat inquiries according to internal procedures and policies;

Ability to liaise with other departments to address customer inquiries (i.e., BTC, Fraud and Financial Services);

Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team;

Perform additional duties and project work as assigned.

Job requirements

Key Personal Capabilities:

Has at a minimum of basic knowledge of internet troubleshooting;

Passionate about adding value to a customer’s experience and interaction;

Excellent email, and web chat etiquette with strong verbal and written communication skills;

Continue to attend training / upskilling sessions to improve product specific and systems knowledge;

Has basic troubleshooting and Multitasking skills;

Able to portray a professional and positive attitude and can live up to our Company values;

Be a strong team player who can motivate and drive team success;

Can demonstrate flexibility and reliability in shifting schedules;

Savvy in the use of Microsoft and Mobile applications;

Dedication and enthusiasm;

Strong command of English;

Knowledge of the wider gaming industry will be considered an asset;

Customer Support Agents (jan. 2027)

Job Description