Customer Care Representative

Melita Ltd.

Malta Full Time
Posted

3 Nov 2026

Closes

3 Dec 2026

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Job Description

Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad!

We're looking for a Customer Care Representative to join our energetic team full-time. This is more than just answering calls; it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.


Key responsibilities

  • Be the frontline tech hero: Resolve technical inquiries and share your tech wisdom;

  • Simplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;

  • Process with precision: Master the art of handling customer concerns with ease;

  • Document like a pro: Keep detailed records of your tech support adventures;

  • Hit your marks: Achieve and exceed tech-tastic performance metrics;

  • Stay sharp: Keep up with the latest telecommunications trends.


Job requirements

  • A passion for all things tech;

  • Exceptional communication skills;

  • Ability to translate tech jargon into plain Maltese and English;

  • Comfortable with basic computer skills and navigating software tools;

  • A knack for teamwork and the ability to work independently;

  • A desire to embrace a fast-paced, tech-savvy environment;

  • Previous customer service experience is a plus, but enthusiasm is essential.


What we promise

  • Competitive salary with additional bonuses based on departmental objectives;

  • Hybrid work model to suit your lifestyle;

  • Learning and development programs to ensure continual growth;

  • Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company;

  • A vibrant and energetic, fun-fuelled work environment.


Encouraging diversity

We always want the best person for the job and welcome applications from all genders. We'd love to see more applications from women, people with disabilities and other backgrounds, so our team better represents the people we serve.

Melita has held the Equality Mark from the National Commission for the Promotion of Equality since 2010.