Overview

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You'll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities

Process customer and payment system requests via the Jira helpdesk and email.
Monitor and maintain the stability of payment systems.
Work directly with payment systems.
Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
Work on a 2/2 shift schedule (12-hour shifts, including 2-4 night shifts per month).

Required Experience

Higher or incomplete higher education (preferably with a technical background).
English proficiency at B2 level or higher.
Russian proficiency at C1 level or higher.
Experience working with payment systems is preferred.
Hands-on experience providing support via a helpdesk system is desirable.
Background in technical support (1st or 2nd line) will be an advantage.
Basic knowledge of web architecture will be a plus.

Main Advantages

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via

PSP Support Agent - Junior

Job Description