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Overview

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities

Process customer and payment system requests via the Jira helpdesk and email.
Monitor and maintain the stability of payment systems.
Work directly with payment systems.
Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience

Higher or incomplete higher education (preferably with a technical background).
English proficiency at B2 level or higher.
Russian proficiency at C1 level or higher.
Experience working with payment systems is preferred.
Hands-on experience providing support via a helpdesk system is desirable.
Background in technical support (1st or 2nd line) will be an advantage.
Basic knowledge of web architecture will be a plus.

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

PSP Support Agent – Junior

Job Description