Hilton Malta is seeking to recruit an experienced Conference & Events Operations Manager (Banqueting Manager) to join one of Malta's leading hospitality destinations, delivering conferences, gala dinners, weddings, incentive events and international meetings for some of the world's most recognised brands.

Role Overview

Reporting to the Food & Drink Manager, you will oversee one of the islands largest Conference & Events Operations, ensuring exceptional guest experiences, strong commercial results, and a high‑performing team environment. You will play a key leadership role within the F&D department.

Key Responsibilities

Commercial Performance

Deliver business targets across revenue, profit, customer satisfaction
Deliver agreed revenue, profitability, productivity and guest satisfaction targets while identifying opportunities to maximise event revenues, operational efficiencies and team engagement
Partner with Commercial teams to create competitive proposals, pricing and event concepts
Manage budgets and forecasts aligned with hotel goals
Review departmental KPIs and drive continuous improvement

Exceptional Food & Drink Delivery

Collaborate with Culinary teams on menus, concepts and promotions
Ensure high‑quality, well‑presented food and drink delivery
Champion Hilton sustainability goals through local sourcing, seasonal produce and reduced food waste

Exceptional Guest Experiences

Lead the team to deliver personalised, knowledgeable and memorable service
Ensure all events are set up, executed and closed down to client specifications
Build strong client relationships and recognise repeat customers
Act promptly on feedback and resolve issues to strengthen loyalty

Great Working Environment

Lead, develop and inspire the C&E Operations team
Oversee recruitment, training, succession planning and recognition
Build an efficient workforce plan aligned with business volumes and HR guidelines
Manage flexible staffing solutions when required

Operational Excellence

Ensure full compliance with health, safety, hygiene and food safety regulations
Work with Procurement on supplier selection and purchasing processes
Maintain efficient service flows and layouts to optimise cycle times
Stay updated on industry trends and competitor activity to keep Hilton Malta market‑leading

What We’re Looking For:

Minimum 3 years’ experience in a similar C&E operations leadership role; high‑volume experience is an advantage
Proven ability to lead large operational teams while balancing exceptional guest experiences with commercial performance Inspirational leadership and people management skills
Ability to perform under pressure
Excellent communication & organisational skills across presentations, briefings and negotiations
Strong customer focus and commitment to quality
Effective stakeholder management with suppliers, authorities and clients
Creativity, strategic thinking and problem‑solving ability
Fluency in English and confidence using F&D systems and MS Office

What We Offer

· Career development within Hilton, one of the world's leading hospitality companies

· Access to Hilton University and global learning programmes

· Worldwide Team Member travel programme

· Meals while on duty

· Health and wellbeing initiatives

· Recognition programmes

· Opportunities for internal promotion

This is an Assistant Head of Department position offering the opportunity to shape one of Malta's leading Conference & Events operations while developing your career within Hilton.

This is an outstanding opportunity for an ambitious hospitality leader who thrives in a fast-paced environment. You'll lead a passionate team delivering everything from intimate executive meetings to large-scale conferences, gala dinners and prestigious social events, while helping shape the future of Conference & Events at Hilton Malta

Conference & Events Operations Manager (Banqueting Manager)

Job Description