Hilton Malta is seeking to recruit a Customer Sales Agent (Receptionist) on a part-time basis within the Front Office Department. This is an exciting opportunity for an enthusiastic and people-oriented individual to join a dynamic team dedicated to delivering exceptional guest experiences.

The ideal candidate will be an energetic professional who enjoys working with people, demonstrates excellent communication and customer care skills, and is confident in the use of computer systems.

Key Responsibilities

The selected candidate will assist in the following:

Welcoming guests to the hotel and ensuring a seamless, enjoyable, and memorable stay
Managing efficient check-in and check-out procedures in line with Hilton standards
Maximising revenue through effective Rooms and Food & Beverage upselling, while achieving departmental targets
Handling guest enquiries, requests, and feedback promptly, consistently exceeding guest expectations
Coordinating with Housekeeping and other departments to ensure room readiness and guest satisfaction
Maintaining accurate guest records, billing, and cashiering procedures
Providing information about hotel services and local attractions, and assisting with reservations or special arrangements
Resolving guest complaints professionally and in a timely manner
Ensuring compliance with hotel policies, procedures, and brand standards
Carrying out general Front Office duties and supporting the team in daily operations

Requirements

The ideal candidate will:

Present a smart and professional appearance
Have a minimum of one year’s experience in the hotel industry, preferably within a similar role in a five-star environment
Possess an excellent command of the English language
Be willing to work both day and night shifts, as required

The following qualifications and skills will be considered an asset:

ITS qualification (or equivalent)
Knowledge of the Opera system
Knowledge of Maltese
Additional foreign languages, particularly Russian, German, French, or Italian

All applications will be acknowledged and treated in strict confidence.

About Us

Hilton Malta:

Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions, and sites Malta has to offer. The accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breathtaking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa, and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.

We invite you to take a look at our beautiful property, by clicking on the following link; Hilton Malta Virtual Tour.

Customer Sales Agent (Receptionist)

Job Description