Job Category: Guest Services, Operations, and Front Office

Job Description

We are currently looking for an intern to start in November 2026 for a period of six months.

About the Role

As part of the Front Office Team, this internship offers a unique opportunity to gain hands-on experience across the entire Front Office operation, including the Front Desk, Executive Lounge, and Switchboard. The successful candidate will develop a comprehensive understanding of guest service delivery while supporting various areas of the department.

Responsibilities

Forming part of the Front Office Team, the duties include:

Welcoming guests to the hotel and ensuring an enjoyable and hassle-free stay.
Assisting guests at the Front Desk with check-in, check-out, and general enquiries.
Supporting operations within the Executive Lounge and delivering exceptional service to our valued guests.
Handling incoming calls and guest requests through the Switchboard in a professional and efficient manner.
Maximising revenue through Rooms and Food & Drink upselling while contributing towards departmental targets.
Handling guest comments, enquiries, and concerns, always aiming to exceed expectations.
Performing general Front Office duties and administrative tasks as required.
Developing knowledge and practical experience across all key Front Office functions.

Qualifications

To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

Ability to work effectively as part of a team.
Excellent attention to detail.
Positive and enthusiastic attitude.
Good time management and organizational skills.
High level of punctuality and reliability.
Passion for customer service and hospitality.
Willingness to learn and develop across multiple Front Office areas.

Languages:

High level of English, both written and spoken.
Knowledge of additional languages would be considered an asset.

About the Team:

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Customer Sales Agent Intern

Job Description