We are seeking an experienced Automotive DMS & Autoline Technical Consultant to support the implementation, administration and ongoing support of Dealer Management Systems used by automotive dealerships.

The position requires a specialised combination of practical automotive industry knowledge, hands-on experience with the Autoline Dealer Management System, financial and accounting process knowledge, application support capabilities and an understanding of how transactions move across the different operational areas of an automotive dealership.

The role involves working closely with automotive customers, finance teams, operational departments, technical resources and third-party software providers.

Key Responsibilities

Support the implementation, configuration and administration of Autoline and related automotive Dealer Management Systems.
Provide ongoing application support to automotive customers across Finance, Vehicle Sales and Aftersales.
Understand and analyse end-to-end automotive processes, including vehicle sales, aftersales, parts, procurement and finance.
Assist in the preparation of customer requirements gathering.
Investigate data-integrity and transaction-flow issues across different DMS modules.
Gather and document customer requirements and translate them into functional or technical solutions.
Coordinate system issues and project requirements with internal teams and third-party software providers.
Support data extraction, reporting and business-intelligence requirements using SQL, Microsoft Excel and Power BI.
Assist with integrations between Autoline and third-party applications.
Prepare project documentation, status updates, user-acceptance records and customer sign-off documentation.
Deliver system guidance and knowledge transfer to customers and internal team members.

Essential Requirements

A minimum of five years’ experience working with an automotive Dealer Management System within an automotive dealership, distributor or DMS services organisation.
Practical working experience with Autoline DRIVE or a comparable enterprise automotive DMS.
Demonstrable knowledge of automotive Finance, Vehicle Sales and Aftersales processes.
Experience supporting financial postings, customer and supplier accounts, chart-of-accounts structures and general-ledger integration.
Experience investigating system, data and process-related issues across multiple business departments.
Experience gathering requirements and communicating with finance, operational and technical stakeholders.
Experience coordinating system issues or projects with third-party software vendors.
Working knowledge of SQL, Microsoft Excel and data analysis.
Strong analytical, problem-solving and communication skills.
Ability to manage assigned tasks and customer issues independently.
Fluency in written and spoken English.
Willingness to travel when required.
Desirable Experience
Experience using Power BI, Power Automate or similar reporting and workflow tools.
Experience with application integrations, workflow automation or internal business applications.
Experience coordinating DMS implementation or upgrade projects.
Relevant qualification in Information Technology, Business Systems, Accounting or a related discipline.

Additional Requirements.

This role is not equivalent to that of a general software developer, accountant, IT support technician or automotive employee. The role requires an individual who can understand the automotive dealership’s operational processes, identify how these processes are configured within Autoline, analyse their financial impact and communicate effectively with finance, operational and technical users.

Administrative Works:

Time sheet inputting within 24 hours of working on a job or task.
Ensure that all day-to-day work practices follow the standards set in the Quality Management System (QMS) and assist in their updating in case of need.
Adherence to the company Code of Conduct, unless otherwise specified in the job description.
Maintenance and reviewing of assigned ConnectWise tickets.

Communication:

With other team members when part of a project team.

With superiors to report on progress and status of work and to escalate problematic situations.
With specific client users, according to the nature and type of issue.
Escalate all issues which hinder one’s work to the manager/superior for resolution.

Senior Technical Consultant

Job Description