Are you a German-speaking professional looking for an international career in customer service, technical support, and sales? Do you enjoy helping customers, solving technical issues, and identifying opportunities to deliver the right solutions?

Location: Athens, Greece

Work Model: On-site

Employment Type: Full-time

Language: German (C1) + English (B2)

Salary: €1,300 gross/14*month+bonuses+full relocation package

Join an international team in Athens, Greece, and work for a leading telecommunications company supporting customers with mobile, internet, and TV services.

Your Role

As a German-speaking Customer Support & Sales Agent, you will handle customer inquiries via inbound calls and email, providing support for mobile, internet, TV, billing, account management, and technical issues.

Your Responsibilities

Provide high-quality German-speaking customer support via inbound calls and email
Deliver technical support and troubleshoot issues related to mobile services, internet, TV, network connectivity, data roaming, PIN/PUK, and other technical matters
Assist customers with billing questions, account activation, and account management
Identify customer needs and recommend suitable products and services
Perform cross-selling and upselling activities
Support contract renewals and customer retention efforts
Handle cancellation-related inquiries and contribute to maintaining customer loyalty
Accurately document customer interactions, cases, and solutions
Deliver an excellent customer experience while meeting quality and performance targets

What We Are Looking For

Fluent or native-level German with at least C1 proficiency
English proficiency at B2 level for training and internal communication
Previous experience in customer service, customer support, technical support, call center, contact center, telecommunications, or sales is highly advantageous
Excellent verbal communication and interpersonal skills
Strong customer orientation and problem-solving abilities
Good PC skills and confidence using digital tools
Familiarity with mobile devices and telecommunications services
Comfortable working in a target-driven and performance-oriented environment
Ability to identify sales opportunities and contribute to cross-selling, upselling, and customer retention
Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

What We Offer

€1,300 gross monthly salary per 14 months
Sales bonus of up to €900 gross per quarter, based on KPI achievement
Productivity bonus of up to €240, based on target achievement
Transportation bonus of up to €100 per month, proportional to on-site working days after training
Initial 8-month contract with possibility for extension
Comprehensive paid training: 2 weeks for Customer Care and 1–2 weeks for Sales
International and dynamic working environment

Relocation Package

We offer relocation support to help you settle into your new life in Athens, including:

Flight ticket to Greece
Airport pick-up upon arrival
Two weeks of hotel accommodation
Real estate agency fee coverage to assist with finding long-term accommodation

Working Hours

Monday to Friday, with occasional weekend shifts
Rotating shifts between 08:00 and 00:00

Why Athens?

Athens offers an excellent opportunity to combine an international career with life in one of Europe's most vibrant and historic cities. Join a multicultural working environment while developing your professional experience in customer service, technical support, sales, and telecommunications.

Apply now and take the next step in your international career as a German-speaking Customer Support & Sales Agent in Athens, Greece.

Salary: €1,300 per month

German-Speaking Customer & Sales Agent

Job Description