About the Role

We are looking for a German Speaking Customer Service Specialist to join an international team in Sofia, Bulgaria.

In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria

Work Model: On-site (for top performers hybrid work model after 4 months)Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

Base Salary: €1,636.14 gross/month × 14 salaries in a year
Billing Skills Bonus: €102.25 gross
Unlimited Sales Bonus: Top performers can earn more than €1,000/month
€1,000 Signing Bonus (€500 after training - €500 after 6 months)
Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

Support German-speaking customers with questions related to invoices and billing.
Deliver friendly, clear, and professional assistance to customers.
Explain billing details and assist customers in resolving any related concerns.
Ensure a positive customer experience through effective and professional communication.
Collaborate with team members to provide smooth and efficient customer service.

What We're Looking For

Strong proficiency in German C1/C2.
B1/B2 level in English
Customer-focused and solution-oriented approach.
Ability to work in a structured and professional environment.
Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.

Share your cv in English and take the next step in your career!

German Market Customer Service Specialist

Job Description