At Hard Rock Hotel Malta, every great guest experience starts with a great first connection. Our Reservations Team plays a key role in shaping each guest’s journey, delivering accurate information, confident service, and a seamless booking experience that reflects the energy and service standards of the Hard Rock brand.

We are currently recruiting Reservations Team Members to support daily reservations operations and guest communications.

This vacancy includes opportunities for the following reservations roles:

PBX Operator
Reservations Agent
Global Customer Service (GCS) Coordinator
Reservation Supervisor

Role allocation will be based on qualifications, experience, and operational requirements.

What we’re looking for:

Previous experience in reservations, customer service, call centre, or hospitality environments (preferred)
Strong communication skills with a confident and professional telephone manner
Excellent attention to detail and accuracy when handling bookings and guest information
A guest-focused, professional approach to service
Ability to work with reservations systems and standard office software
Flexibility to work shifts, including weekends and public holidays

What you can expect:

A competitive salary package
Brand-led training aligned with Hard Rock service standards
A fast-paced, supportive, and collaborative team environment
Career development opportunities within an internationally recognised brand
Team member benefits across Hard Rock, db Group, and partner brands

How to apply

Click the “Apply” button and submit your CV.

Applications will be reviewed and matched to the most suitable Reservations role.

About Us

db Seabank Resort + Spa:

db has a vision which is as clear as it is ambitious. We run hotels and resorts which strive to be rated by guests amongst the top ten in Europe. db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

Hard Rock Hotel - Reservations Team

Job Description