White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution.

We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.

With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!

Summary:

As Product Manager - Payments & Risk, you will be responsible for designing, optimising, and overseeing all aspects of product risk related to payments across the player journey, including deposits, withdrawals, PSP integrations, KYC, and fraud prevention.

You'll collaborate closely with cross-functional teams across Payments, Compliance, Risk, Engineering, and Operations to ensure that our payments ecosystem is not only seamless and efficient but secure and compliant.

This role reports to the VP of Payments and is fully remote.

Your day to day:

Own the end-to-end product lifecycle for payments and risk, including PSP integrations, PSP flows, conversions, risk features, automated withdrawals, fraud flagging systems and chargeback management.
Lead the delivery of new initiatives aimed at enhancing payments and risk management, payment process optimisation, and fraud prevention capabilities.
Work with PSPs to ensure robust risk management and compliance is embedded in integrations.
Define and track KPIs for PSPs' success rates, failure rates, fraud, chargebacks, risk exposure, and withdrawal performance.
Identify and prioritise opportunities to improve and automate payments processing and risk management processes.
Collaborate with Compliance and Legal to ensure alignment with evolving regulations and standards.
Support the Payments team in evaluating payments for new markets, features, and product launches.
Partner with Customer Support and Operations to understand pain points and enhance the customer experience while maintaining fraud controls.
Contribute to strategic planning and roadmap definition for Payments and Risk.
Management skills (this role will have direct reports)

What we are looking for

Proven experience as a Product Manager in the Casino/Gambling sector with a focus on payments and risk.
Knowledge of all types of payment options, acquiring, eWallets, Digital wallets, vouchers, online banking, offline payments, etc.
In-depth understanding of how payment providers work, payment flows, settlements, and risk features.
Strong understanding of PSP risk features, fraud prevention tools, KYC/AML workflows, and chargeback management.
Track record of delivering successful product features and improvements in a fast-paced environment.
Strong technical understanding of APIs, data flows, and payment integrations.
Ability to navigate compliance and regulatory requirements in gaming or financial services.
Excellent stakeholder management skills, with the ability to balance business, customer, and compliance needs.
Analytical and data-driven decision-making skills.

Nice to have:

Familiarity with automated payments systems and fraud detection engines.
Previous exposure to customer journey mapping within gaming payments.
AI experience for gaming payments and risk

How we approach things:

Dynamic Medium-Sized Environment: We have a can-do ethos, where innovation is encouraged, and action is valued.
Core Values at Heart: We live by Teamwork, Innovation, Trust, and Integrity in everything we do.
Results-Oriented Focus: We prioritise getting things done while supporting each other to reach both collective and individual goals.
Open Collaboration: Our open-door policy fosters collaboration across all levels and departments, where ideas flow freely.
Global Team: We are truly a global team with people from various countries and cultures contributing to our success.

What we offer

A remote and flexible working schedule.
Generous time off varied based on the country of residence.
Discretionary annual performance bonus
Training and other learning & development opportunities to support you through your career progression.
Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
Various well-being programmes and initiatives.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

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Product Manager - Payments & Risk

Job Description