As a Shop Manager within the special trade (key account) shop, the employee is responsible for the whole of operation of the Shop. The Shop Manager leads the team to run a smooth operation.

Customer Care

All customers arc being always given an excellent customer care experience.
Any customer suggestions or complaints are followed up accordingly.

Products

All shelves must be stocked according to company guidelines.
Ordering of stock to make sure that adequate stock levels are maintained.
Checking deliveries against invoices to make sure that all Items have been received according to what have been ordered.
Making sum that all hems listed on the invoice have been delivered.
AU prices ate updated and checked continuously to make sure that they are correct and that all products have their price displayed.
Monitor stocks and take active part in the stock taking process.

Meeting targets

Achieving Sales targets
Achieving bottom line targets
Working on increasing number or receipts and average spent

Reports

Compiling rosters according to shop needs to be adequately always staffed whilst keeping hours within the budgeted hours.
Filling up daily sales reports as requested
Preparing reports that might be requested from time to time.

Leading Employees

Leading by example at all times and set Me standards of operation among the team.
Making sure that the team is working in an efficient and effective manner,
Monitoring team performance and conduct the necessary performance evaluations.

Identifying individuals that have potential for advancement and liaise with Hit department to plan their training.

Inform Human Resources on any changes in employee statuses.

Policies and Procedures

Making sure that all Health and Safety Policies are adhered to.
Monitors that all checklists are filled in correctly and in a timely manner.
Makes sure that all company policies are implemented and followed.

Others

All areas are kept tidy and clean at all times.
Support other outlets in any help might need.
Identify local market trends & monitor competitors.
Visit the shop in emergency situations.
Spot checks of cashes to make sure that they are not over or under
Following up on any action points related to financial or operational performance highlighted by senior management.

Shop Manager - Gozo

Job Description