Head of CRM

We are seeking an experienced Head of CRM to lead customer retention strategies, manage the CRM team, and improve customer engagement.

Key Responsibilities

• Develop retention and reactivation strategies.
• Lead and supervise the CRM team.
• Manage CRM campaigns and marketing budgets.
• Monitor customer engagement and retention performance.
• Analyse data and improve campaign effectiveness.
• Coordinate with other department.
• Ensure compliance with GDPR and marketing regulations.

Requirements

• Minimum 7 years of CRM or retention marketing experience.
• At least 3 years of leadership experience.
• Strong analytical, communication, and management skills.
• Knowledge of CRM platforms and marketing automation.
• Understanding of GDPR and regulatory compliance.