De La Rue is growing and we are currently looking for a Junior IT End Support Analyst to join our IT team.

Duties include:

Responsible for providing 1st line support for hardware, software and network issues via phone, email or in person
Resolving issues quickly and efficiently ensuring smooth business operations
Ensure the documentation and tracking of issues using the ITSM tool
Ownership and management of basic 1st line support tickets from troubleshooting through to resolution
Provide regular updates to customers in line with team KPI’s
Perform post-resolution follow-ups with end users who have logged calls
Responsible for all End User Support IT onboarding and offboarding activities including the set up of new user accounts and End User equipment
Conduct routine maintenance on hardware and software
Shadow experienced technicians on support tasks and projects
Learn to troubleshoot operating systems, software, and network issues
Contribute to the maintenance and updating of all IT documentation including training materials and knowledge base articles and asset records
Participate in asset management, ensuring IT equipment is tracked through the device lifecycle adhering to the latest asset management processes
Assist the wider team in ensuring the IT stock is managed appropriately so that our Procurement team can make quick decisions on items being ordered
Collaborating with members of the IT End User Support Team and Infrastructure Engineers to address any customer requests or issues
Learning about the company’s network, systems, and procedures to provide effective support to all teams.
Working with the IT Service Desk team to improve processes, escalate tasks, and adhere to KPIs.

Requirements

Minimum Diploma in IT or in a related field.
A keen interest in IT and problem-solving.
Good communication and interpersonal skills.
Ability to work both independently and as part of a team.
Willingness to learn and develop new skills.
Strong customer service skills
Positive attitude with a proactive approach to work
Flexibility to work in a fast-paced environment

About Us

De La Rue Currency and Security Print Ltd:

De La Rue provides governments and commercial organisations with the products and services that enable countries to trade, companies to sell, economies to grow and people to move securely around an ever-more connected world. With a 200 year heritage, De La Rue works to the highest ethical standards and stands firm in its fight against counterfeit and fraud. This, alongside an unrivaled commitment to innovation, ensures De La Rue remains at the forefront of new developments in the delivery of security and integrity to the Cash Supply Chain, in the Management of Citizen Identities, and for the provision of Product Authentication solutions.

Junior IT End Support Analyst

Job Description