We are seeking an experienced and motivated Retail Supervisor to support our Store Management Team.

We are Malta’s leading luxury fashion retailer, representing an exceptional portfolio of internationally renowned brands. We are committed to delivering outstanding customer experiences through excellence, innovation and an uncompromising passion for style.

The Role

We are seeking an experienced and motivated Retail Supervisor to support our Store Management Team.

Leading from the front, you will help maximise the store’s sales and service performance, motivate the team and ensure every customer receives a world-class luxury shopping experience.

Key Responsibilities

Support the seamless day-to-day operation of the store.

Lead the sales floor and maximise sales and conversion opportunities.

Conduct daily team briefings and weekly KPI meetings when required.

Set individual targets, organise floor coverage and allocate team breaks.

Monitor attendance, timekeeping and compliance with company procedures.

Maintain exceptional store, window and visual merchandising standards.

Ensure the team remains fully informed about current collections, trends and brand guidelines.

Coach and develop Sales Assistants in luxury service, selling techniques and product knowledge.

Support the team in achieving daily, weekly and monthly targets.

Ensure compliance with till, cash-handling and store operating procedures.

Lead by example by actively selling, building customer loyalty and consistently delivering outstanding service.

Complete store administration accurately and in line with company policies.

Requirements

The Ideal Candidate

Previous retail experience, preferably within a premium or luxury environment.

A commercially focused and target-driven approach.

Strong leadership, coaching and team-development skills.

A genuine passion for fashion, product and luxury customer service.

Excellent verbal and written communication skills.

Confidence using Microsoft Office applications.

Fluency in English; Maltese and an additional language would be considered an asset.

Flexibility to work evenings, weekends and public holidays according to business requirements.

Retail Store Supervisor

Job Description