Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolutions dynamic and creative environment creates a unique opportunity for personal and professional growth.Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.

Job Description

The Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives

Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
Representing the entire range of the Company’s products
Distributing and presenting information to customers about upcoming game releases and opportunities
Establishing and maintaining effective key account relationships
Acting as an intermediary between internal departments and customers
Acting as an escalation point for customers for any issues, and ensure resolution action
Providing root-cause analysis, driving continuous improvement, and execution of solutions
Proactively assessing, clarifying, and validating customer needs on an ongoing basis
Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time. The scope of the job may also be subject to change as required by business demand.

Qualifications

Minimum 2 years of experience in iGaming is preferred (Account Management or similar client-facing role).
Sound commercial awareness and knowledge of business development
Experienced at effective client management
Proven team management capabilities
Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making
Educational background in a related field would be preferred
Strong verbal and written English Proficiency.
Proficiency with Microsoft Office Suite (Excel. Power Point, and Word)
Working experience with Jira. (Preferred)
Proficiency in Tableau and Power BI for reporting and data visualization. (Preferred)
Professional presence, willing to travel and work outside of normal office hours
Any other ad hoc duties related to the role

Additional Information

We also offer:

Competitive Compensation
Career Growth Opportunities
Additional Health Care benefits
Dynamic Work environment and Comprehensive Training

If you are interested, please submmited your CV in English.

Position open for San José, Costa Rica.

For more information please visit our careers page: https://careers.evolution.com/