🚀 We are looking for an SRE / Production Support Engineer (Middle+/Senior) to join a global DevOps team!

We are hiring an Americas-seat engineer for the Client DevOps team, supporting a large multi-venue hospitality and leisure platform across the UK and US.

This is a live-ops role in a follow-the-sun rotation. You will be the go-to person for the Americas shift, keeping guest-facing booking, payment, and in-venue systems running smoothly.

📍 Location: LatAm region (Mexico, Brazil, Colombia, Argentina, Chile, Peru, etc.) — EST/CST time zones - is mandatory

Employment Type: Full-time, B2B Contract

Experience Level: Middle+/Senior

Salary: 4500$-5500$ / Monthly

English level: Advanced (С1)

Shift: Fixed PagerDuty layer from 14:00–21:00 UTC + 1h handover. On-call: approx. 1 weekend in 4.

Valletta Software delivers custom web, mobile, and desktop application development, along with staff augmentation of senior engineers, to companies across the EU and the US. Our client base spans fintech, healthtech, agritech, and e-commerce.

This particular role is delivered through Valletta Software as a vendor/contractor for an end client in USA. Valletta Software manages the full lifecycle - from recruitment and onboarding to ongoing support of the specialist on the project.

What You'll Do

Own incidents (P1–P4): Acknowledge PagerDuty pages, open incident channels, and communicate updates via Zendesk and Teams.
Investigate production defects end-to-end: Analyze logs, metrics, and traces in Datadog, write SQL queries, and dive into the service code to find the root cause.
Code & Config: Make small code/config fixes and ship them through CI/CD.
Operate Kubernetes workloads: Handle restarts, rollbacks, and config changes; support deploys and maintenance windows.
AI-Assisted Engineering: Use AI coding agents for log analysis, code reading, and drafting fixes — but always with a critical eye to verify their output before acting.
Communication: Write clear client-facing updates and post-mortems (RCAs) for P1 incidents, and run written handovers at shift boundaries.

Requirements

4+ years of experience as an SRE or Production Support Engineer with a strong engineering/development background.
Important: This is not a pure SysAdmin or traditional Ops role. We need someone who can read unfamiliar code, write scripts, and make code/config fixes.
Solid hands-on experience with Kubernetes, SQL, CI/CD, and incident handling.
AI Mindset: Practical experience using AI agents/copilots in your daily workflow. We value critical thinking — you must be able to verify AI-generated code rather than trusting it blindly.
Advanced/Native English (you'll communicate directly with US/UK clients and write RCAs).
Attentive, ownership-driven, and a great communicator.

🌟 Nice to have:

AWS, Datadog, PagerDuty, Terraform.
GitHub Actions, Octopus Deploy.
Previous production on-call experience.
Domain experience in hospitality, booking, or payments systems.

Tech stack: AWS, Kubernetes, Terraform, Datadog, PagerDuty, GitHub Actions, Octopus Deploy, Jira, Zendesk, Slack.

If you are based in LatAm, have a developer’s mindset, thrive in high-paced live-ops environments, and want to work with a global team - let's connect!

🌍 Joining Valletta Software Development means:

A Global, Thriving Team

Join remotely 100+ specialists from 20+ countries, united by a passion for outstanding IT solutions.

Diverse projects: Fintech, MedTech, AI/ML, e-commerce, and more. Switch teams or industries to broaden your skills.

Support at Every Step Client interview prep: We train you to succeed + give actionable feedback.

Strategic stability: Well-structured processes, strong management, and long- term vision.

Core values: Honesty, flexibility, innovation, and a people-first approach.

Regular salary.

SRE/Production Support Engineer (Middle+/Senior) - remote only from LatAm region (Mexico, Brazil, Colombia, Argentina, Chile, Peru, etc.)- EST/CST time zones

Job Description