Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?

We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.

This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.

The Role

As a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.

Your responsibilities will include:

Providing customer support via phone, email and chat in French and English
Assisting players with account management, login and payment-related enquiries
Troubleshooting issues involving gaming consoles, software and connected devices
Guiding customers through product setup, installation and synchronization
Providing assistance before and after product purchases
Helping customers resolve technical and product-related issues
Accurately documenting customer interactions and following internal procedures
Escalating more complex cases when necessary
Delivering a friendly, professional and customer-focused experience

What We're Looking For

Fluent French
Good command of English, both written and spoken
Strong interest in gaming, technology and consumer electronics
Excellent communication and problem-solving skills
Previous customer service or technical support experience is an advantage, but not mandatory
Comfortable working with digital tools and learning new systems
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and strong team spirit
Willingness to learn and develop new technical skills
Flexibility to work rotating schedules
Willingness to relocate to Lisbon and work onsite

What We Offer

Fully paid relocation package to Portugal
Permanent accommodation provided
Full-time employment
Comprehensive paid onboarding and product training
Private health insurance from the first day of employment
Meal allowance
International and multicultural working environment
Modern office facilities in Lisbon
Ongoing training and professional development
Career-growth opportunities within an international organization
The opportunity to turn your passion for gaming into an international career

Ready for Your Next Adventure?

If gaming is more than just a hobby for you and you'd like to build your career in an international environment, this could be the opportunity you're looking for.

Apply now and start your next professional adventure in Lisbon, Portugal.

Salary: €15,000-18,000 per year

French-Speaking CS Agent for Gaming Sector -Relocation to Portugal

Job Description