Responsible for welcoming guests, handling queries and requests, and providing warm, personalized service throughout the guest journey.

Key Responsabilities:

Guest Experience & Service

Provide a warm and professional welcome to all guests.
Support smooth check-in and check-out processes in collaboration with the reception team.
Address guest requests and complaints efficiently, following up to ensure satisfaction.
Anticipate guest needs and go above and beyond to deliver personalized experiences.
Ensure VIP guests receive special attention and appropriate room arrangements.

Operational Support

Job Description

Support reception with lobby presence during peak times.
Maintain accurate guest records and profiles in the system.
Promote hotel services, facilities, and special offers to enhance the guest experience.
Liaise with other departments to ensure guest needs are met quickly and effectively.

Communication & Coordination

Maintain clear communication with the Front Office, Housekeeping, and Maintenance team.
Ensure handovers between shifts are smooth and all outstanding tasks are followed up.
Report and record guest feedback, ensuring follow-up by the relevant department.

Brand Standards & Presentation

Talent Profile

Skills & Experience

Minimum 1–2 years’ experience in Front Office or Guest Services in a 4 or 5-star hotel.
Experience with Opera PMS or other hotel systems preferred.
Strong customer service and communication skills.
Enthusiastic and service-driven personality.

Education & Certifications

Requirements

Welcome Team Member

Job Description