Overview

Job Description

The External Liaison Specialist is responsible for acting as a link between EEM operations and external organizations involved in Aircraft/Component undergoing maintenance at EEM.

The role of the external liaison specialist consists of assessing and reporting to original equipment manufacturers (OEMs) or type certification (TC) holders such as Airbus and Boeing, structural and other aircraft related defects which cannot be rectified in accordance with the standard approved and applicable maintenance data. They are responsible for following through the queries and ensure feedback from the concerned OEMs and/or TCs is available on time as per daily operational requirements.

The External Liaison Specialist is responsible to keep the customer’s ERP system data up to date and ensure that the data generated by operations personnel during the maintenance event in SAP is transferred manually and accurately to the customer’s AMOS or any ERP system the customer might use.

Main Tasks

To promote a positive Safety Culture and to ensure that Safety and Quality Policy is communicated/promoted and implemented within the organisation.
To ensure that all elements of the SMS are properly implemented, maintained and continuously improved by fulfilling all SMS related duties and responsibilities as defined in the SMS manual.
Perform assessment and analysis of defects found on aircraft during maintenance events before reporting.
Collect information by liaising with the responsible personnel in operations.
Take, edit and prepare photographs, scrubbings and mappings to be included later in a damage report.
Compile high quality damage reports and/or technical queries with the intent to obtain feasible solutions.
Support with clarifying maintenance data that is incomplete or/else not accurate by liaising with the corresponding OEMs and/or TCs.
Obtain approval from OEMs and/or TCs for the use of alternate materials and parts when procurement of such parts and materials in time proves to be difficult.
Obtain approval from OEMs and/or TCs for alternate means of compliance when performing aircraft maintenance procedures as necessary.
Raising Tech Requests or Service Requests ensuring that the content is as accurate as possible.
Using applicable web applications and other software as necessary such as but not limited to AirbusWorld and MyBoeingFleet to communicate and liaising with OEMs and TC holders.
Ensure that any Part 21J documentation such as but not limited to Repair Design Approval Sheets (RDAF), Technical Adaptations (TA) and FAA 8100-3/9 approving the repairs and the procedures provided by the TCs and the OEMs are available in time before aircraft in maintenance are released to service.
Check and supervise the work done by external liaison specialist – Trainees before being submitted to the OEMs and/or TC holders.
Compile daily reports to keep all concerned stake holders informed and updated on the latest status updates related to the queries under their own responsibility.
Review for completeness and accuracy the feedback received from OEMs and TCs and ensure this feedback is available to operational personnel for further processing.
Review Job card submitted for customer ERP updated for any missing data IAW: EEM-071-101- FL01
Keeping the customer’s AMOS/ERP system up to date in such a way that the data generated by operations during maintenance events is identical to the information input in the customer’s AMOS/ERP system.
To strictly use the privileges and access levels granted to any customer’s AMOS /ERP system in accordance with easyJet Engineering and EZY customers established and approved processes and procedures.
Prepare Workstation handover booklet for incoming projects.
Support in reviewing customer request for historic repair files discrepancies.
Engage in other duties and/or projects as may be assigned from time to time.

Position Key Accountabilities

Mandatory use of PPE (Personal Protective Equipment) according to company standards and prevent inadvertent or hazardous situations leading to injury, hurt or loss.
Actively identify and/or remove safety hazards in his work area / office.
Reports any safety, risk, hazards or paper discrepancies to superior.
Absolute adherence to company standard and truly living SMS and STOP campaign.
Be efficient and have a can-do attitude, Customer first.
Learn and develops oneself, respect, ethic and cultural openness and maintains a positive attitude.
Manage and keep housekeeping of the assigned working area, office and or desk.

Educational Qualifications, Experience And Personal Skills Educational Qualifications

Ordinary level (MQF 3) – English, Math and Physics

Additional Qualifications Considered As An Asset

Advance Airbus SRM training
Part 66 modules (1 + 2 + 6 + 11 or 13 + 14 or 15) or MQF level 6
Part aircraft type

Experience

Experience in a technical reporting role within the aviation industry preferably in a similar position.
Good knowledge and experience with the use and interpretation of the applicable Structural Repair Manuals (SRMs).
Experience in using maintenance data such as but not limited to the AMM, IPC, TSM, CMM.
Experience in using detailed Technical Drawings and Assembly Drawings.

Personal Skills

Good command of the English language.
Be IT literate and be able to use microsoft office suite applications such as but not limited to (Word, Excel, powerpoint and Outlook).
Excellent communication skills.
Be a good team player.
Be ready to work shifts and/or flexible hours
High degree of customer focus, both internal and external.
Proven ability to work under pressure.