1f:T763,

About the role

We’re looking for a German-speaking VIP Manager to build and nurture relationships with our most valuable players on the DACH market. You’ll be the personal point of contact for VIP customers — understanding their preferences, keeping them engaged, and making sure they feel genuinely looked after.

What you’ll do

Manage and grow a portfolio of VIP players on the German-speaking market
Build long-term relationships through personalised communication (email, chat, phone)
Monitor player activity and proactively reach out with tailored offers, bonuses and rewards
Handle VIP queries and escalations quickly, always with a premium level of service
Work closely with CRM, Payments and Customer Support to resolve issues and improve player experience
Track KPIs (retention, reactivation, deposits, churn) and report on portfolio performance
Identify at-risk players and win-back opportunities

What we’re looking for

Native or near-native German (C1/C2) and fluent English
2+ years of experience in VIP / account management within iGaming or online casino (must-have)
Solid understanding of the DACH gambling market and player behaviour
Excellent communication and relationship-building skills
Data-driven mindset — comfortable with player metrics and CRM tools
Availability to work shifts, including evenings, nights and public holidays when required (paid additionally)
Discretion, reliability and a genuine service-first attitude

What we offer

Fully remote, B2B contract
Competitive salary + performance-based bonuses
Dynamic, international team
Room to grow within a fast-scaling iGaming group

German-speaking VIP Manager (iGaming)

Job Description