POSITION: HEAD OF OPERATIONS

GRADE: SENIOR MANAGER

DEPARTMENT: ADMINISTRATION

REPORTS TO: GENERAL MANAGER

COMPETENCIES REQUIRED

1. University degree is required in any food related major or equivalent related work experience

2. A minimum 8-10 years proven experience in similar role

3. Successful track record of achieving budgeted results while improving operations

4. Ability to gather and analyze data and to work with figures

5. Solid judgment along with decision making skills

6. Sound Knowledge about Food Safety & Quality Management Systems.

7. Strong Communication Skill

8. Time Management

7. Multi-Tasking Skill

TASKS, DUTIES AND DIRECT RESPONSIBILITIES

1. Shall be responsible for overseeing all the operational departments in the factory and ensuring all the HOD’s are managing their KPI’s.

2. Shall be responsible for updating the top management with every day’s production reports and KPI’s.

3. Shall be responsible for implementing operational standards by contributing information to strategic plans and reviews.

4. Shall be responsible for motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.

5. Shall ensure the facilities and machineries are maintained to its best standard

6. Shall be responsible for communicating job expectations to the team, planning, monitoring and appraising job contributions.

7. Shall work towards improving efficiency.

8. Shall be responsible reviewing worker performance;

9. Shall be responsible for Identifying training needs and communicating to the quality department.

10. Shall be responsible for maintaining standards of food safety, Quality, health and safety, hygiene and security in the work environment in line with QA team.

11. Shall be responsible for accomplishing human resource objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees.

12. Shall be able to work well under pressure and with deadlines.

13. Lead as an example to develop Food Safety Culture within the organization

14. Shall ensure to implement the company's policies and goals;

15. Ensuring that health and safety guidelines are followed;

INDIRECT RESPONSIBILITIES

In Production:

1. Shall oversee the production process, approving production schedules;

2. Shall ensure that the production is cost effective by reducing wastages;

3. Shall ensure that products are produced on time and are of good quality;

4. Shall ensure the human and material resources are available for day-to-day production as planned;

5. Shall ensure to monitor the production processes and adjusting schedules as needed;

6. Shall ensure to monitor facility and product standards;

In Maintenance:

1. Shall ensure all equipment is serviced, deep cleaned and operating smoothly.

2. Shall ensure the Emergency breakdown is solved and all the critical parts are in stock.

3. Shall ensure the reports are completed and submitted to technical team on time.

In Store:

1. Ensure store operations are functioning smoothly (planning, coordinating, monitoring: receiving and issuing of raw materials in the store).

• storekeeping procedures are applied and methods in arranging space, estimating needs and maintaining are ensured, pallets are arranged neatly according to the company’s standard, spacing between pallets is maintained.

• Appropriate and accurate Lot no recording

• FIFO and FEFO systems are maintained.

• Expiry dates are monitored.

• Decomposed or spoiled materials are removed periodically.

• Any kind of contaminations are identified and corrective action shall be taken immediately.

2. Ensure planning, coordinating and monitoring waste disposal are happening periodically.

3. Shall oversee to ensure all the incoming and goods issued checked and accurate records are kept in securing the company's assets.

4. Shall ensure to maintain 3 days of safety stock

5. Shall ensure stock take is conducted periodically.

In Dispatch:

1. Shall ensure products are ready for delivery on time as per customers’ standard.

2. Shall oversee on time loading and dispatching of all the materials as per the schedule.

3. Shall ensure the dispatch reports are completed and verified.

4. Shall ensure the team follows the proper arrangements procedure of the crates in the vehicle.

In Logistics:

1. Shall oversee the movement and allocation of the vehicle.

2. Shall ensure to develop risk management programs to ensure continuity of supply in emergency

scenarios

3. Plan or implement improvements to internal or external logistics systems or processes

COMPANY POLICY

Company policies may change depending on the commercial circumstances of the operation, and which may in some manner or other, change, alter or amend the aforementioned job description.

Head of Operations

Job Description