At IK Collection, we pride ourselves on delivering distinctive, stylish, and immersive hospitality - from the vibrant energy of the IKYK Hotel to the luxurious boutique experience of Holm Boutique and Spa and Palazzo Consiglia in Malta. We are currently seeking a driven and results-oriented Sales and Marketing Manager to lead our commercial efforts and elevate our brand presence.

In this pivotal role, you will be the driving force behind our revenue growth, responsible for developing and fostering business through proactive direct sales, targeted marketing campaigns, direct mail initiatives, and personalised hotel show rounds. If you are a strategic thinker who excels at turning actionable plans into measurable, incremental revenue across a unique group of hotels, we want to hear from you.

The Sales and Marketing Manager is responsible for developing and fostering business through proactive direct sales, marketing, direct mail, appointment calls and hotel show rounds. Also develops strategic action plans for the group of hotels to drive measurable, incremental sales revenue.

Job Duties

Responsible for managing and maximising room and spa sales across the entire hotel group, covering corporate accounts, travel agents, online travel agencies (OTAs), and direct bookings through the hotels’ websites, telephone, email, and other direct booking channels. Clear understanding of the hotel’s business strategies and goals.
Update action plans and financial objectives quarterly.
Identify new markets and business opportunities and increase sales.
Represent Hotels in various events and exhibitions.
Implements all sales action plans related to market areas as outlined in the marketing plan.
Conducts daily sales calls and arrange site inspection trips to hotels
Able to provide quick and timely responses, immediate communication and develop professional long term business relationships.
Provide the highest quality of service to the customer at all times.
Participates in sales calls to acquire new business.
Able to support the hotel’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Work closely with the General Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
Develop strong relationships with the on-property front office team to ensure working in unity and striving to achieve the same goals.
Acquiring and developing new business accounts and preparing sales proposals for clients.
Closely following up on all business leads within a 24-hour response time line to clients.
Maintain our websites, social media accounts, and digital marketing competence, such as Google Ads, increasing SEO, etc.

Experience

Experience: Minimum of 3 years of experience in a management position within hospitality sales and marketing.
Language skills: Good command of English and other European languages.
Technical skills: Computer literate with a strong grasp of digital marketing tools, web maintenance, and office software.

Sales & Marketing Manager

Job Description