At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is critical to providing world-class gaming experiences. This opportunity offers more than a job; it offers a chance to join a team where your efforts make a lasting difference. Join a dynamic, collaborative environment with plenty of room for professional growth. If you are ambitious, meticulous, and enjoy working in a fast-paced environment, this role suits you well!

What You'll Do

Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.
Build and maintain positive relationships with the Global Aristocrat IT team.
Operate effectively in a high-intensity, team-oriented environment.
Open, update, and close trouble tickets with detailed information.
Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
Build, update, bring up, and close incidents and service requests in our ticketing system.
Develop and detail technical processes and procedures.
Respond to and diagnose issues with corporate communications devices.
Build, maintain, and solve PCs, laptops, and proprietary client hardware.
Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.
Perform other duties as assigned by management.

What We're Looking For

High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred.
A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.
1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.
Technical knowledge across a broad range of IT fields.
Strong verbal and written communication skills.
Outstanding customer focus and attention to detail.
Must be customer service oriented.

Travel Expectations

None

Pay Range

$18.50 - $34.37 per hourOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Desktop Support Analyst - Lansing, Michigan, US

Job Description