Malta | On-Site | Full-Time | iGaming & Crypto

Our client is a fast-growing customer-focused business operating within the iGaming and cryptocurrency sectors. They are looking for a Customer Support Specialist to join their Customer Operations team and deliver an exceptional experience to players across multiple channels.

This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and providing first-class customer service.

Key Responsibilities

Provide support to customers via chat, email, and social media.

Investigate, resolve, and escalate customer queries when required.

Collaborate with internal teams and external partners to ensure timely resolutions.

Assist with fraud, security, responsible gambling, and transaction-related enquiries.

Monitor customer activity and utilise internal tools to support decision-making.

Promote relevant products, campaigns, and cryptocurrency-related initiatives where appropriate.

Act as an advocate for the customer experience and contribute to continuous improvement efforts.

Candidate Profile

Native or fluent English communication skills, both written and verbal.

Additional languages such as Arabic, Korean, Thai, Japanese, Mandarin, Spanish, Turkish, or Vietnamese would be advantageous.

Minimum 2 years of experience within the iGaming industry.

Good understanding of cryptocurrency, online casino, and sports betting products.

Strong communication, problem-solving, and multitasking abilities.

Comfortable using technology, customer support platforms, and internal systems.

Ability to work night shifts

Valid right to work in Malta is required.

What's on Offer

Competitive salary package (€28000-30000 depending on experience).

Birthday leave and additional wellness days.

Private healthcare benefits.

Monthly sports allowance.

Learning & development support.

Team events and a collaborative working environment.

This is an excellent opportunity to join a growing organisation where customer experience is at the heart of everything they do.

We act as a true HR Business Partner - providing tailored HR advisory while connecting the right talent with the right opportunities. Our focus is on delivering exceptional service and building long-term success for both businesses and candidates.

Recruiter4You is a brand operated by Consultant4You LTD a company based in Gibraltar

Salary: €28,000-30,000 per year

Customer Support Specialist - iGaming (Nights)

Job Description