Job Title: Trading Systems Associate

Direct Report: Trading Systems Manager

About us

Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.

Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting. Our vibrant team is fuelled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming. Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle!

Role Overview:

We are seeking a technically driven individual with a background in the Sportsbook industry and a strong passion for sports and statistics. This role is complimented by familiarity with either SQL, Splunk/ELK, Azure Log Analysis, or similar query languages to support and optimize trading operations across Pinnacle’s platforms.

The primary objective is to ensure the seamless operation and continuous improvement of Pinnacle’s trading systems. A key aspect of the role includes building a broad-spectrum understanding of Pinnacle’s domain and learning the ins and outs of support efforts needed for major sportsbook events. The role involves flexible scheduling, including one weekend day, to maintain optimal coverage during critical sporting events.

As part of Pinnacle's multinational Trading Systems team, you'll collaborate across departments and gain exposure to the inner workings of a world-class, tech-driven sportsbook, with ample opportunities for career growth and training.

Key Responsibilities

Monitor trading systems continuously to ensure stability and uptime, particularly during critical business hours and major sporting events. This can include on-call considerations as sporting support coverage is necessary
Liaise with the Trading, Development, and R&D teams to understand new products
Identify, troubleshoot, and resolve system issues, escalating complex problems to the Trading and Development departments when necessary
Build the skills necessary to conduct root cause analysis for system failures both minor and major
Respond and report on key performance indicators (KPIs) related to trading system health, such as user reported errors and automated alert investigation
Develop an understanding of monitoring tools, such as Grafana, Splunk, or ELK to track system performance, addressing anomalies to maintain optimal system functionality
Maintain comprehensive and up-to-date documentation of system configurations, workflows, and operational processes for both internal reference and training purposes
Perform other duties as assigned

Experience and Qualifications:

Bachelor’s Degree or Diploma in Computer Science, Information Technology, Economics, or a related field
Experience working with ticketing systems like JIRA, Zendesk, or other incident management platforms
Professional experience from Sports Betting or Trading or within the Sportsbook industry
Knowledge of SQL for querying large data sets, troubleshooting database-related issues, and optimizing system performance is a plus
Experience with general query language enabled log indexing systems such as Splunk or ELK is a plus

Skills

Strong analytic, conceptual, and problem-solving abilities with strong attention to detail in identifying system anomalies and potential performance issues
Strong communication skills to facilitate coordination between Operational and Technological teams
Flexibility and adaptability to business requirements and priority changes
Ability to assess and prioritize tasks and system issues based on urgency and business impact
Initiative to work independently but also work effectively with team members

Benefits

Private Health Insurance
Monthly Fitness Subsidy

Equal Opportunity Employer

We are an equal opportunity employer dedicated to fostering an inclusive and diverse workplace. We prioritize hiring the best candidates based on their skills and qualifications, irrespective of race, gender, age, religion, or any other characteristic. Our strength lies in our diverse teams, and we proudly celebrate and empower everyone to embrace and promote diversity throughout their time with us.

AI Usage

As part of our recruitment process, Pinnacle may use technology-assisted tools, including AI-based systems, to support the review and assessment of applications. These tools are used to assist our team and do not make final decisions. All screening, interviewing, and hiring decisions are made by our recruitment and hiring team.

Agency Disclaimer

To all recruitment agencies – Pinnacle does not accept agency resumes. Please do not forward resumes to our jobs alias, Pinnacle employees or any other organization location. Pinnacle is not responsible for any fees related to unsolicited resumes.

Trading Systems Associate

Job Description