The Remote Front Desk Coordinator is responsible for providing administrative and customer support from a home office.

This role serves as the primary point of contact for parents, ensuring smooth communication, coordinating schedules, managing invoices, and handling email correspondence. The ideal candidate is highly organised, detail-oriented, and able to multitask while maintaining a professional and friendly approach.

Key Responsibilities

Manage daily schedules and coordinate appointments, classes, and meetings.
Communicate with parents via email regarding bookings, schedule changes, enquiries, and general updates.
Prepare, issue, and track invoices, ensuring accurate and timely billing.
Maintain accurate records of student and parent information.
Respond promptly to emails, phone calls, and messages in a professional manner.
Coordinate enrolments, cancellations, and rescheduling requests.
Monitor calendars and ensure appointments are organised efficiently.
Follow up on outstanding payments and send payment reminders when required.
Provide administrative support to management and teaching staff.
Maintain confidentiality of client information and company records.
Assist with other administrative tasks as required to support daily business operations.

Required Skills & Qualifications:

Previous experience in an administrative, customer service, or front desk role.
Excellent written and verbal communication skills.
Strong organisational and time-management abilities.
Proficiency in Microsoft Office and Google Workspace.
Experience with invoicing systems and calendar management.
Ability to work independently in a remote environment.
High attention to detail and accuracy.
Friendly, professional, and customer-focused attitude.
Reliable internet connection and a dedicated home workspace.

Key Competencies:

Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Customer service excellence.
Problem-solving and attention to detail.
Time management and reliability.
Ability to prioritise tasks and meet deadlines.

This position is ideal for someone who enjoys working from home, has excellent administrative and communication skills, and can efficiently manage schedules, invoicing, and parent communications while supporting the day-to-day operations of the organisation.

Front Desk Co-Ordinator

Job Description