Reservations & Distribution Manager

We are seeking a commercially driven and experienced Reservations and Distribution Manager to oversee hotel reservation operations, optimise distribution channels and maximise occupancy and revenue.

The ideal candidate should have strong knowledge of hotel distribution systems, online booking platforms, revenue optimisation and excellent communication and organisational skills.

Key Responsibilities

• Manage and improve daily reservation operations, ensuring accuracy, efficiency and high service standards.
• Supervise, support and develop team members where applicable.
• Manage room inventory, availability, booking restrictions and allocations across distribution channels.
• Monitor and manage room rates, packages, special offers and promotions in line with commercial objectives.
• Ensure effective connectivity between Property Management Systems (PMS), Central Reservation Systems (CRS), Channel Managers, Online Travel Agencies (OTAs) and direct booking platforms.
• Monitor the performance of distribution partners, including Booking.com, Expedia and Hotelbeds.
• Maintain accurate hotel information, photographs, descriptions and promotional content across online platforms.
• Support the growth of direct bookings through the hotel website and other direct sales channels.
• Analyse booking trends, market performance and distribution channel results to identify revenue opportunities.
• Collaborate with Revenue Management, Sales and Marketing and Front Office teams to improve commercial performance.
• Prepare performance reports and provide recommendations to support profitability.
• Monitor market trends and identify opportunities to improve online visibility and booking performance.

Requirements

• Previous experience in Reservations, Distribution, Revenue Management, E-Commerce or a similar hospitality role.
• Strong understanding of hotel distribution channels, online booking platforms and revenue optimisation.
• Experience with Online Travel Agency (OTA) platforms and channel management systems.
• Familiarity with hotel Property Management Systems (PMS), preferably Opera Cloud or equivalent.
• Excellent analytical, problem-solving and organisational skills.
• Advanced knowledge of Microsoft Excel and Microsoft Office applications.
• Excellent communication skills and fluency in English.
• Additional language skills will be considered an asset.

Desirable:

• Experience within an international hotel group.
• Knowledge of SynXis or similar Central Reservation Systems (CRS).
• Experience in revenue management, forecasting and market analysis.
• Previous leadership or supervisory experience.
• Experience managing hotel website content and direct booking channels.