Nederlandstalige Customer Service | Malta | Relocatie

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. As a leader in global staffing, we specialize in identifying exceptional candidates for the most sought-after Dutch-speaking jobs across the Mediterranean and beyond.

Job Overview

We are currently seeking a motivated professional for a Nederlandstalige Customer Service | Malta | Relocatie position in Malta. This is an excellent opportunity to join a high-performing international Customer Support Services team, offering a hybrid work environment and a comprehensive relocation package for the right candidate.

Key Responsibilities

Provide high-quality support to Dutch-speaking clients via LiveChat, email, and telephone.
Guide customers through the usage of digital products and services across various desktop and mobile platforms.
Resolve customer inquiries and technical issues promptly and professionally within the Customer Support Services industry.
Ensure a positive, safe, and responsible customer experience at all times.
Collaborate closely with internal departments, including Player Safety, Responsible Gambling, and CRM teams.
Analyze customer feedback to contribute to service improvements and operational excellence.
Share knowledge and maintain professional communication within an international, multicultural team.

Requirements

Native or fluent Dutch (spoken and written).
Proficiency in English for effective communication within our international team.
Strong multitasking abilities and a solution-oriented mindset.
Excellent digital literacy and a solid understanding of modern internet technology.
Customer-centric approach with a focus on reliability and professionalism.
Previous experience in Customer Support Services is considered a strong advantage for this role.

What We Offer

Competitive Monthly Salary.
Fully Paid Training to ensure you succeed in your role.
Comprehensive Health Insurance coverage.
Fully Paid Relocation Package (flight, transfer, hotel).
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
Hybrid Work Model (mix of on-site and remote).
And Much More...

Life in Malta

Living in Malta offers an unparalleled lifestyle, blending centuries of history with a vibrant, modern social scene. As one of Europe’s most exciting hubs for professional growth, Malta provides a perfect climate and a welcoming community that makes it ideal for those seeking jobs in Malta. You will enjoy sunny days and a relaxed Mediterranean pace of life while working in the heart of the Sliema business district.

Beyond the professional benefits, the island offers exceptional quality of life, ranging from its world-class culinary experiences to diverse recreational activities. By choosing this Nederlandstalige Customer Service | Malta | Relocatie position in Malta, you are securing more than just a job; you are choosing an adventure in a country known for its safety and beauty. Let Malta become your new home.

How to Apply

If you are ready to elevate your career and join a dynamic team in the Customer Support Services sector, we invite you to apply now. Please submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your future in Malta.

Nederlandstalige Customer Service | Malta | Relocatie – Work In Sliema, Malta

Job Description