French Speaking Team Manager

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We are proud to partner with elite gaming entities to help candidates secure life-changing French-speaking jobs in some of the most dynamic business hubs in the world.

Job Overview

We are currently seeking an experienced professional for a French Speaking Team Manager position in Malta within the fast-paced online casino sector. This is a unique opportunity to lead and mentor a group of customer care team leaders, ensuring excellence in service standards and strategic growth for one of the industry's most prominent operators.

Key Responsibilities

Provide strategic leadership and mentorship to a team of customer care leaders within the online casino environment.
Define and enforce rigorous service standards to ensure world-class support for our French-speaking clientele.
Monitor, analyze, and report on key performance indicators (KPIs) to optimize operational efficiency.
Conduct regular 1:1 meetings to foster talent development and maintain high morale among staff.
Collaborate with cross-functional departments to drive player satisfaction and retention initiatives.
Manage day-to-day operations to ensure consistent service quality across all French language support channels.
Analyze market trends in the iGaming sector to anticipate and address changing player needs.

Requirements

Native French
B2 English
Customer Support Management experience
iGaming industry knowledge
Strategic leadership skills
Valid EU passport (mandatory)

What We Offer

Competitive Monthly Salary
Fully Paid Relocation Package (flight, transfer, hotel)
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
Monthly Performance Bonus
And Much More...

Life in Malta

Living in Malta offers an unparalleled Mediterranean lifestyle, featuring over 300 days of sunshine, stunning historical architecture, and vibrant coastal culture. As one of Europe's top hubs for iGaming, Malta provides a professional environment where career growth and leisure perfectly coexist, making it one of the most sought-after locations for jobs in Malta.

Beyond the career potential, you will enjoy a high quality of life with exquisite culinary experiences and a welcoming expat community. Our relocation support ensures that your move to Malta is seamless, allowing you to settle in quickly and focus on your success in this French Speaking Team Manager position in Malta.

How to Apply

If you are ready to take the next step in your career and join a leading team in the heart of the Mediterranean, please click "Apply Now" to submit your application. We look forward to reviewing your profile. Best regards, the team at Mercier Consultancy Group.

French Speaking Team Manager – Work In St. Julian's, Malta

Job Description