ABOUT FCM BANK

FCM Bank Ltd, headquartered in Swatar, Malta, is a growing financial institution with an expanding presence in the Czech Republic and Germany. We provide lending solutions including working capital, real estate, project finance, and investment loans.

In addition, we offer deposit products for both individual and corporate clients. At FCM Bank, we focus on building long-term relationships, delivering reliable service, and supporting our clients with a genuine commitment to their success.

We are seeking a highly motivated and experienced IT SERVICE OWNER - DIGITAL CHANNELS to lead the development, delivery, and ongoing management of the Bank’s digital channels.

THE ROLE

The successful candidate will be responsible for driving digital initiatives, enhancing customer journeys, managing key technology partners, and ensuring the reliability and performance of digital banking platforms. This role requires a strong combination of project management expertise, digital channel knowledge, stakeholder engagement, and a customer-centric mindset.

KEY RESPONSIBILITIES

Lead and coordinate the implementation of digital channel initiatives, including internet banking, mobile apps, and customer onboarding solutions.
Collaborate with internal stakeholders and third-party providers to ensure successful project delivery.
Collaborate with the core banking team to integrate digital solutions to the core banking solution.
Manage timelines, risks, and deliverables in a project management capacity.
Own the end-to-end service lifecycle of digital channels.
Ensure high availability, performance, and reliability of all digital platforms.
Monitor system performance and coordinate issue resolution with IT teams and vendors.
Work closely with business owners to understand requirements and ensure digital solutions meet business needs.
Manage relationships with third-party providers, ensuring adherence to SLAs and service expectations.
Act as the key point of contact between business, IT, and external vendors.
Identify opportunities to enhance digital customer journeys and improve user experience.
Propose and drive initiatives for new digital capabilities and enhancements.
Stay updated on digital banking trends, UX best practices, and emerging technologies.

QUALIFICATIONS/REQUIREMENTS

Minimum 3 years’ experience in a similar role (service owner, digital channels, or project management)
Proven experience in:
Digital customer journeys
UX/UI principles and digital experience design
Digital platforms such as mobile apps, internet banking, or onboarding systems
Experience managing third-party providers, particularly in digital solutions
Exposure to financial services or banking environments is advantageous

BENEFITS

Discretionary annual bonus (based on individual and company performance)
Private health and dental insurance cover
Preferential staff home loan rate (subject to successful probation)
A Training and Development support budget
A supportive environment that encourages continuous learning and career growth

If you are interested in being considered for this position, please send a cover letter and CV to vacancy@fcmbank.com.mt

IT Service Owner - Digital Channels

Job Description