We are looking for a motivated PSP Specialist (Payment Service Provider) to join our Payments team. The ideal candidate will be responsible for ensuring smooth payment operations, optimizing transaction performance, and supporting payment integrations across multiple brands and markets.

Key Responsibilities

Monitor payment system performance and resolve issues affecting transaction flow and customer experience
Analyze and improve payment acceptance rates, reducing declines and processing errors
Test and perform QA for newly integrated payment methods and review existing integrations
Investigate, escalate, and follow up on payment-related issues with internal teams and external providers
Liaise with payment providers, technical teams, and stakeholders to resolve incidents
Gather feedback from Customer Support, Payments, and Risk teams to drive system improvements
Support KYC and due diligence processes for payment providers
Assist in launching new brands and markets, including payment method testing
Maintain relationships with payment providers and monitor performance metrics
Provide out-of-hours support when required (including weekends and public holidays)

Requirements

2–3 years of experience working with payment systems (e.g. PaymentIQ or similar platforms)
Experience in payment integrations within the iGaming industry
Strong understanding of payment gateway APIs and transaction flows
Strong analytical and problem-solving skills
Good communication skills for cross-functional and external collaboration
Proactive mindset and adaptability to fast-changing environments
Fluent in English (written and spoken)

What We Offer

Remote work arrangement for applicants outside of Malta, and hybrid for local candidates.
€500 annual wellness allowance to support your physical, mental, and overall wellbeing
A one-time €500 home office setup allowance to help you create a comfortable workspace at home.

PSP Specialist

Job Description