At ICT Solutions, we are a team of energetic individuals focused on delivering technology solutions to the business world. Committed to providing an exceptional service, we thrive on innovation and continuous improvement and pride ourselves on our collaborative culture.

As we continue to grow, we are looking for a Systems & Networks Engineer to join our team. Reporting to the Services Delivery Manager, the Systems & Networks Engineer will be responsible to onboard and grow our Managed Client's internal infrastructure and security.

The Role

Holding a strategic technical position within the organisation, the Systems & Networks Engineer works on the design, deployment and support of high-profile infrastructure projects including cloud technologies, security, and networking.

What's In It for You

An environment which promotes innovative solutions, open communication, continuous learning, and employees' personal development.
An energetic team of IT experts who are always ready to help and support you.
The opportunity to train and remain fully conversant with industry developments including Microsoft technologies.
A Team which promotes growth, development and encourages continuous exchange of ideas.

What You'll Do

Engineer and implement technology projects for customers based on ICT's strategic cloud and security managed services.
Proactively provide preventive maintenance and service enhancements to customers' managed environments including systems, networking, security, and cloud.
Keep an open line of communication with customers, updating them on incident progress and notifying them on agreed upcoming changes.
Work on building a strong customer relationship, ensuring repeat business and customer satisfaction.
Work alongside team members to maintain and update customers documentation and consulting services that include system reviews and recommendations.
Participate in and support commercial activities in collaboration with ICT's commercial team.
Proactively seek ways to leverage technologies with a view to enhance efficiency, reliability, and security in the way we do IT.
Actively participate in research, development, and implementation of new technology initiatives in line with ICT's strategic offerings.

What You'll Need

To share our core values - can do attitude, a desire for continuous learning, and a drive to see yourself and the team succeed.
To hold a Bachelor's degree in computer science or a related field.
To be passionate about technology.
To have a good understanding of how technology is used to provide IT services, good technical diagnostic skills with attention to detail.
To be a strong communicator with the ability to express yourself clearly and concisely in speaking and writing.
To be passionate about customer-satisfaction and have strong client relations skills.
To consider yourself to be an open-minded and a self-motivated person, who is very capable of working on own initiative but also enjoys working as part of a team.

Benefits You'll Enjoy

Study Leave
Career Growth & Personal Development Support
Health Insurance
Mobile Subscription
Hybrid Work
Regular Get-together & Social Activities
Parking Benefit by Rotation
Relocation Package including Relocation Assistance.

Please note that an important requirement of this technical role is the attainment of a Personnel Security Clearance certificate applied for in Malta. An application for this certificate can only be processed by the relevant authority if the applicant is from either an EU Member State or has been residing in the Maltese islands for the past five years. Unless this requirement can be fulfilled, we will not be able to proceed with your application.

Apply for this Role

1 Contact

2 CV

3 Questions

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How did you hear about us?

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Which of the below applies to you? *

Describe a technology project you have implemented or significantly contributed to involving cloud, infrastructure, networking, or security. What was your role, and what technologies were used? *

What hands-on experience do you have supporting and maintaining customer or production environments, including Microsoft 365, Azure, servers, networking, and security solutions? Please provide specific examples. *

Tell us about a situation where you had to resolve a critical issue for a customer. How did you communicate with the customer throughout the process, and what was the outcome? *

Systems & Networks Engineer

Job Description